8 replies to this topic

[Piper64]

What is about the average turnaround time between submitting a ticket and getting a resolution?

I didn't receive all my rewards from completing a mission. I submitted a ticket (with screenshot), got a fairly quick response to "Hold on" but no resolution after 5 days?

 

On Hold

Hello

Thank you for contacting Wargaming support.

We will get back to you as soon as we have additional information.

Until then, I have to ask you to be patient.

 -- Alex Mason

[Mudguts_]

Soon™

[losttwo]

The ticket has to be quarantined for 3 days then tested.

Then another 5 days of quarantine 

Then it can be tossed in with the other tickets that tested negative. 

Then they can work on it. 

[Captain_Underpants53]

They often don't tell you when they have resolved your ticket or need more info.  After five days I suspect it's resolved (for them) or they are looking for more info without letting you know.

[Ace_BOTlistic_Cosmo]

much like a jury...

the longer they take

them more you're screwed

.

.

.

or not

I'd pester them some more

and when the close your ticket without reason

open it back up and start asking the same questions

doing this back and forth with "support" is about as much fun as the game itself

keep us updated and

 don't let them wear you down

remember...

it's the principle of the matter

stand your ground

right or wrong be damned

[Thorondar]

It will be resolved in the Fall of 2019 when we were promised the expanded USA bomber line.

[Piper64]

Thanks ... I appreciate the serious, and not so serious, responses.
I thought it would be pretty straightforward -- I won a crate for completing a mission, but only received one prize, when crates are supposed to award at least two prizes. No big deal really, just figured I'd ask for what I rightly won.

Guess, I'll "be patient" for a few more days at least.

[blindfoId]

Piper64, on 13 October 2021 - 06:30 PM, said:

What is about the average turnaround time between submitting a ticket and getting a resolution?

I didn't receive all my rewards from completing a mission. I submitted a ticket (with screenshot), got a fairly quick response to "Hold on" but no resolution after 5 days?

 

On Hold

Hello

Thank you for contacting Wargaming support.

We will get back to you as soon as we have additional information.

Until then, I have to ask you to be patient.

 -- Alex Mason

 

Hi Piper64,

 

Thank you for contacting Customer Support and letting me know about the problem here on forum. You'll receive you compensation as soon as possible. Apologies for the long wait and inconveniences caused. Good hunting! 

[Piper64]

Hi Blindfold,

Yes, this was resolved today. I received three days premium ... thank you