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Client always crash upon opening a supply crate that contains prem account

bug crash

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vcharng #1 Posted 27 April 2020 - 04:12 AM

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I will file a formal support ticket later, but let me just ask it here:

Does anyone else have the same problem?

It seems that the sudden transition from normal airfield to "premium airfield" causes the system to crash, because it has to do a lot of things at the same time:

crate opening animation, changing the airfield, showing the crate contents etc.



gerr22 #2 Posted 27 April 2020 - 04:31 AM

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nope nothing strange this side

 



Sink_Stuff #3 Posted 27 April 2020 - 05:37 AM

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works for me. I got the 10 crate bundle and got a few premium time crates and everything went fine. Now I only got one premium plane out of it, so yeah I guess you can say it's bugged LOL.

vcharng #4 Posted 27 April 2020 - 05:56 AM

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View Postgerr22, on 27 April 2020 - 04:31 AM, said:

nope nothing strange this side

 

 

View PostSink_Stuff, on 27 April 2020 - 05:37 AM, said:

works for me. I got the 10 crate bundle and got a few premium time crates and everything went fine. Now I only got one premium plane out of it, so yeah I guess you can say it's bugged LOL.

Last time I got a prem account from a crate it was on my old computer.

It seems that this new one, despite superior performance, does have some weak points.



Captain_Rownd #5 Posted 27 April 2020 - 05:59 AM

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I've heard people talk about have graphical problems when opening the crates - it might depend on everyone's particular graphics card/drivers

 


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vcharng #6 Posted 27 April 2020 - 06:08 AM

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View PostCaptain_Rownd, on 27 April 2020 - 05:59 AM, said:

I've heard people talk about have graphical problems when opening the crates - it might depend on everyone's particular graphics card/drivers

 

Does graphics card and its drivers cause client crash? I'm no professional, but from my understanding if these are the problem you would usually crash your whole computer, not just the game client.



Silence6966 #7 Posted 27 April 2020 - 07:13 AM

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happens to me too. but only when the only thing in the crate is the 3 day prem

 


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Maqor #8 Posted 27 April 2020 - 08:46 AM

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Yeah, premium from a unique supply crate equals blue sky with clouds.

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vcharng #9 Posted 27 April 2020 - 08:54 AM

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View PostSilence6966, on 27 April 2020 - 07:13 AM, said:

happens to me too. but only when the only thing in the crate is the 3 day prem

 

Interesting, this occurred to me on a 3-day prem, and then later on 7 day prem.



losttwo #10 Posted 27 April 2020 - 09:27 AM

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I use to have the problem when running the SD client.

No issues with the HD client



hoom #11 Posted 27 April 2020 - 12:32 PM

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Known issue for a long time.

Surprisingly I actually got 3days prem on this weekend crate & it didn't crash :amazed:


C'est magnifique, mais ce n'est pas le SerB.

Sink_Stuff #12 Posted 28 April 2020 - 01:37 AM

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well now it crashed when I went to open a regular crate and it was supposed to give me an engine improved upgrade. But the game crashed, now the crate is gone, and I never got the reward. So thanks for nothing. Never going to spend money on crates again I can tell you that one.

Edited by Sink_Stuff, 28 April 2020 - 01:37 AM.


vcharng #13 Posted 28 April 2020 - 03:26 AM

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View PostSink_Stuff, on 28 April 2020 - 01:37 AM, said:

well now it crashed when I went to open a regular crate and it was supposed to give me an engine improved upgrade. But the game crashed, now the crate is gone, and I never got the reward. So thanks for nothing. Never going to spend money on crates again I can tell you that one.

I think you will get that upgrade nevertheless, check your depot or send a ticket and let them check your crate-opening log.



Sink_Stuff #14 Posted 28 April 2020 - 04:27 AM

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View Postvcharng, on 28 April 2020 - 03:26 AM, said:

I think you will get that upgrade nevertheless, check your depot or send a ticket and let them check your crate-opening log.

 

Yeah I had to reload the game and then it showed up in inventory. Sad. At least I still got it. 



hoom #15 Posted 28 April 2020 - 05:12 AM

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Apparently you can log a Support Ticket to find out what the full contents was.
C'est magnifique, mais ce n'est pas le SerB.

vcharng #16 Posted 28 April 2020 - 06:43 AM

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View Posthoom, on 28 April 2020 - 05:12 AM, said:

Apparently you can log a Support Ticket to find out what the full contents was.

I know and I was going to do that.

And then I thought: well let's leave it as a surprise next time.



pyantoryng #17 Posted 28 April 2020 - 12:16 PM

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Only happens if I don't have premium time and I pop it. If I already have premium time it processes just fine.

 

The hangar change clearly is at fault here.



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SkyWolf__WM #18 Posted 28 April 2020 - 01:15 PM

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This. ^ Lots of this.  :)
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vcharng #19 Posted 28 April 2020 - 02:22 PM

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View Postpyantoryng, on 28 April 2020 - 12:16 PM, said:

Only happens if I don't have premium time and I pop it. If I already have premium time it processes just fine.

 

The hangar change clearly is at fault here.

Well, yeah, that's exactly what I was talking about.

It seems that the reason is the switch to premium airfield and the crate opening happening at the same time...



blindfoId #20 Posted 29 April 2020 - 10:01 AM

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View Postvcharng, on 27 April 2020 - 07:12 AM, said:

I will file a formal support ticket later, but let me just ask it here:

Does anyone else have the same problem?

It seems that the sudden transition from normal airfield to "premium airfield" causes the system to crash, because it has to do a lot of things at the same time:

crate opening animation, changing the airfield, showing the crate contents etc.

 

It seems that changing the hangar indeed can cause a crash. It usually happens if you don't have premium time and your crate gives you a few Premium Days. The issue, however, have been reported to the team. Apologies for any inconvenience. 

 

View PostSink_Stuff, on 28 April 2020 - 04:37 AM, said:

well now it crashed when I went to open a regular crate and it was supposed to give me an engine improved upgrade. But the game crashed, now the crate is gone, and I never got the reward. So thanks for nothing. Never going to spend money on crates again I can tell you that one.

 

Crash during opening the crate does not prevent you from your rewards, they are always charged to your account successfully. If you are interested in the contents you can always file a ticket to our Customer Support.







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