2
Second Lieutenant
I will file a formal support ticket later, but let me just ask it here:
Does anyone else have the same problem?
It seems that the sudden transition from normal airfield to "premium airfield" causes the system to crash, because it has to do a lot of things at the same time:
crate opening animation, changing the airfield, showing the crate contents etc.
Command Chief Master Sergeant
Second Lieutenant
gerr22, on 27 April 2020 - 04:31 AM, said:
nope nothing strange this side
Sink_Stuff, on 27 April 2020 - 05:37 AM, said:
Last time I got a prem account from a crate it was on my old computer.
It seems that this new one, despite superior performance, does have some weak points.
First Lieutenant
I've heard people talk about have graphical problems when opening the crates - it might depend on everyone's particular graphics card/drivers
Favorites:
SPAD S.510:: MiG-3 :: I-250 :: Ju 88 P :: He 100 D-1 :: Caudron C.714 :: Me 329 :: MiG-9
Second Lieutenant
Captain_Rownd, on 27 April 2020 - 05:59 AM, said:
I've heard people talk about have graphical problems when opening the crates - it might depend on everyone's particular graphics card/drivers
Does graphics card and its drivers cause client crash? I'm no professional, but from my understanding if these are the problem you would usually crash your whole computer, not just the game client.
Senior Master Sergeant
happens to me too. but only when the only thing in the crate is the 3 day prem
Senior Master Sergeant
Favorites:
Heavy Fighters: P.1056, Ki-93, Bf109Z, XP-58, XP-50, P-38J, Mosquito26, Beaufighter, SE100, P-38F, Bf110E, Ki-45, Beaufighter5, Bf110B, BlenheimF, Multiroles: P-47B, Tempest, Tornado, IL-1, F4U-1, S-199, Hurricane 2, LaGG-3(4), Fighters: La-9, Yak-3RD, Vampire, Me209A, Ki-88, Mustang1A, I-210, P-51A, XP-55, A6M3 exp, XF4U-1, XF4F-3, Bf109B, 2PA, Hurricane 1A, GAA/Bombers: A-26B, Pe2M82, IL-2mod, IL-2, Me329, He111, IL-20
Second Lieutenant
Silence6966, on 27 April 2020 - 07:13 AM, said:
happens to me too. but only when the only thing in the crate is the 3 day prem
Interesting, this occurred to me on a 3-day prem, and then later on 7 day prem.
First Lieutenant
Known issue for a long time.
Surprisingly I actually got 3days prem on this weekend crate & it didn't crash 
Command Chief Master Sergeant
Edited by Sink_Stuff, 28 April 2020 - 01:37 AM.
Second Lieutenant
Sink_Stuff, on 28 April 2020 - 01:37 AM, said:
I think you will get that upgrade nevertheless, check your depot or send a ticket and let them check your crate-opening log.
Command Chief Master Sergeant
vcharng, on 28 April 2020 - 03:26 AM, said:
I think you will get that upgrade nevertheless, check your depot or send a ticket and let them check your crate-opening log.
Yeah I had to reload the game and then it showed up in inventory. Sad. At least I still got it.
First Lieutenant
Second Lieutenant
hoom, on 28 April 2020 - 05:12 AM, said:
I know and I was going to do that.
And then I thought: well let's leave it as a surprise next time.
Colonel
Only happens if I don't have premium time and I pop it. If I already have premium time it processes just fine.
The hangar change clearly is at fault here.
Major
Second Lieutenant
pyantoryng, on 28 April 2020 - 12:16 PM, said:
Only happens if I don't have premium time and I pop it. If I already have premium time it processes just fine.
The hangar change clearly is at fault here.
Well, yeah, that's exactly what I was talking about.
It seems that the reason is the switch to premium airfield and the crate opening happening at the same time...
Second Lieutenant
vcharng, on 27 April 2020 - 07:12 AM, said:
I will file a formal support ticket later, but let me just ask it here:
Does anyone else have the same problem?
It seems that the sudden transition from normal airfield to "premium airfield" causes the system to crash, because it has to do a lot of things at the same time:
crate opening animation, changing the airfield, showing the crate contents etc.
It seems that changing the hangar indeed can cause a crash. It usually happens if you don't have premium time and your crate gives you a few Premium Days. The issue, however, have been reported to the team. Apologies for any inconvenience.
Sink_Stuff, on 28 April 2020 - 04:37 AM, said:
Crash during opening the crate does not prevent you from your rewards, they are always charged to your account successfully. If you are interested in the contents you can always file a ticket to our Customer Support.
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