19 replies to this topic

[vcharng]

I will file a formal support ticket later, but let me just ask it here:

Does anyone else have the same problem?

It seems that the sudden transition from normal airfield to "premium airfield" causes the system to crash, because it has to do a lot of things at the same time:

crate opening animation, changing the airfield, showing the crate contents etc.

[gerr22]

nope nothing strange this side

 

[Sink_Stuff]

works for me. I got the 10 crate bundle and got a few premium time crates and everything went fine. Now I only got one premium plane out of it, so yeah I guess you can say it's bugged LOL.

[vcharng]

gerr22, on 27 April 2020 - 04:31 AM, said:

nope nothing strange this side

 

 

Sink_Stuff, on 27 April 2020 - 05:37 AM, said:

works for me. I got the 10 crate bundle and got a few premium time crates and everything went fine. Now I only got one premium plane out of it, so yeah I guess you can say it's bugged LOL.

Last time I got a prem account from a crate it was on my old computer.

It seems that this new one, despite superior performance, does have some weak points.

[Captain_Rownd]

I've heard people talk about have graphical problems when opening the crates - it might depend on everyone's particular graphics card/drivers

 

[vcharng]

Captain_Rownd, on 27 April 2020 - 05:59 AM, said:

I've heard people talk about have graphical problems when opening the crates - it might depend on everyone's particular graphics card/drivers

 

Does graphics card and its drivers cause client crash? I'm no professional, but from my understanding if these are the problem you would usually crash your whole computer, not just the game client.

[Silence6966]

happens to me too. but only when the only thing in the crate is the 3 day prem

 

[Maqor]

Yeah, premium from a unique supply crate equals blue sky with clouds.

[vcharng]

Silence6966, on 27 April 2020 - 07:13 AM, said:

happens to me too. but only when the only thing in the crate is the 3 day prem

 

Interesting, this occurred to me on a 3-day prem, and then later on 7 day prem.

[losttwo]

I use to have the problem when running the SD client.

No issues with the HD client

[hoom]

Known issue for a long time.

Surprisingly I actually got 3days prem on this weekend crate & it didn't crash

[Sink_Stuff]

well now it crashed when I went to open a regular crate and it was supposed to give me an engine improved upgrade. But the game crashed, now the crate is gone, and I never got the reward. So thanks for nothing. Never going to spend money on crates again I can tell you that one.

Edited by Sink_Stuff, 28 April 2020 - 01:37 AM.

[vcharng]

Sink_Stuff, on 28 April 2020 - 01:37 AM, said:

well now it crashed when I went to open a regular crate and it was supposed to give me an engine improved upgrade. But the game crashed, now the crate is gone, and I never got the reward. So thanks for nothing. Never going to spend money on crates again I can tell you that one.

I think you will get that upgrade nevertheless, check your depot or send a ticket and let them check your crate-opening log.

[Sink_Stuff]

vcharng, on 28 April 2020 - 03:26 AM, said:

I think you will get that upgrade nevertheless, check your depot or send a ticket and let them check your crate-opening log.

 

Yeah I had to reload the game and then it showed up in inventory. Sad. At least I still got it. 

[hoom]

Apparently you can log a Support Ticket to find out what the full contents was.

[vcharng]

hoom, on 28 April 2020 - 05:12 AM, said:

Apparently you can log a Support Ticket to find out what the full contents was.

I know and I was going to do that.

And then I thought: well let's leave it as a surprise next time.

[pyantoryng]

Only happens if I don't have premium time and I pop it. If I already have premium time it processes just fine.

 

The hangar change clearly is at fault here.

[SkyWolf__WM]

This. ^ Lots of this.  

[vcharng]

pyantoryng, on 28 April 2020 - 12:16 PM, said:

Only happens if I don't have premium time and I pop it. If I already have premium time it processes just fine.

 

The hangar change clearly is at fault here.

Well, yeah, that's exactly what I was talking about.

It seems that the reason is the switch to premium airfield and the crate opening happening at the same time...

[blindfoId]

vcharng, on 27 April 2020 - 07:12 AM, said:

I will file a formal support ticket later, but let me just ask it here:

Does anyone else have the same problem?

It seems that the sudden transition from normal airfield to "premium airfield" causes the system to crash, because it has to do a lot of things at the same time:

crate opening animation, changing the airfield, showing the crate contents etc.

 

It seems that changing the hangar indeed can cause a crash. It usually happens if you don't have premium time and your crate gives you a few Premium Days. The issue, however, have been reported to the team. Apologies for any inconvenience. 

 

Sink_Stuff, on 28 April 2020 - 04:37 AM, said:

well now it crashed when I went to open a regular crate and it was supposed to give me an engine improved upgrade. But the game crashed, now the crate is gone, and I never got the reward. So thanks for nothing. Never going to spend money on crates again I can tell you that one.

 

Crash during opening the crate does not prevent you from your rewards, they are always charged to your account successfully. If you are interested in the contents you can always file a ticket to our Customer Support.