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Pilot bundle bug

pilot bundle bug

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Captain_Underpants53 #1 Posted 19 January 2020 - 07:44 PM

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Don't buy it until they fix it.  Unless you want to not get credit or advancement in battles.  2 or 3 threads now mention this problem after buying those pilots.
MSgt, USAF, (ret)

blindfoId #2 Posted 20 January 2020 - 07:59 AM

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The team is preparing a fix for this issue. Please submit a ticket to our Customer Care if you haven't done it yet. As soon as the fix is ready our Customer Support specialists will help you out with this issue as well as provide the compensation for the inconvenience. 

Apologies for all inconvenience caused. :honoring:



cobra_marksman #3 Posted 21 January 2020 - 03:51 PM

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View PostblindfoId, on 20 January 2020 - 02:59 AM, said:

 

The team is preparing a fix for this issue. Please submit a ticket to our Customer Care if you haven't done it yet. As soon as the fix is ready our Customer Support specialists will help you out with this issue as well as provide the compensation for the inconvenience. 

Apologies for all inconvenience caused. :honoring:

Update : 20-jan-20 :B

Hello,
Thank you for taking the time to contact Wargaming Support!
We appreciate your cooperation in this process. Unfortunately, we need some additional time to solve this issue.
As soon as we have any information regarding this issue, we will contact you immediately.
We would like to ask for your patience as we try to get this resolved at the soonest possible time.
Best regards.

 

Update : 21-jan-20 :hiding:

Been close to a week now with this bug, where the game is really unplayable.

As my premium time tic- toc tic toc down,still... no fix...



cobra_marksman #4 Posted 21 January 2020 - 05:10 PM

    Command Chief Master Sergeant

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For those who didn't buy the pilots and don't have this new... recent... Pilot BUG.:angry:

Allow me to share with you, and the game developers here what...we the infected players got with this bundle.

B-32 - Bomber-- Scored 1st ( on both teams ) 15,000 pp, accomplished- 5 token medals, and several gunner kills.:playing:

No Tokens are ever Awarded for any Missions or Medals.

No Credit towards any completions of daily missions,- ( 7 )- day mission,- any special missions, - and- any week-end specials. ( all missions are locked Out )

No...experience. awarded towards-- Pilot or Gunner.  ( exp. locked

No.. experience awarded towards aircraft spec. mission. ( bar locked )

What  you do get is some silver credit,( if your score is good )  and if you happen to win the round, you will receive a few field drops. :facepalm:

Ps. by the way...the Premium time ( you received ) in those crates ( the Pilot Bundle ), is ticking down each day. 

This Bug really need to be fixed, and all players effected by this problem needs to be compensated.



RhinnBlackrock #5 Posted 22 January 2020 - 07:36 AM

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I purchased the "Best of the Best" bundle about 24 hours ago and I believe I'm having a similar issue... I received the crates from the bundle (and now, possibly some sort of account bug). I already had Von Stauffen and I'm yet to receive the other two pilots. I played an EraI, and then an EraII and III game and I'm still waiting to receive Loveheart and Litvyakova.

I put the idea of finally getting Litvyakova in the IL-40 on the shelf for the night thinking I'll check back after the server restart. I moved on to working an EraI specialist grind but ended up confused after a game with 15 kills and my progression meter was still reading 10/45 aerial kills. Once again, I moved on. I added a Yak-9 to my line up, took it for a flight and post game XP for both pilot and aircraft is 0. The 6 minute battle shows up as logged under my profile as well as battle stats, but progression towards specialist(with a fresh aircraft) is still displaying 0 progress. 

 

Block Quote

 

B-32 - Bomber-- Scored 1st ( on both teams ) 15,000 pp, accomplished- 5 token medals, and several gunner kills.:playing:

No Tokens are ever Awarded for any Missions or Medals.

No Credit towards any completions of daily missions,- ( 7 )- day mission,- any special missions, - and- any week-end specials. ( all missions are locked Out )

No...experience. awarded towards-- Pilot or Gunner.  ( exp. locked 

No.. experience awarded towards aircraft spec. mission. ( bar locked )

What  you do get is some silver credit

 

Same issues and confirmed. I should've soaked up a round of tokens last night but achievements rewarded zero, tokens.

I came here wondering if anyone else was having an issue with the pilots, only to check stats and screenshots and realize I didn't get credit for anything I did last session with an exception to credits. I was able to hit my monetary goal for the night but this is depressing. 

Looks like the majority of tonight's WoWP time will spent on this thread and submitting a ticket. If I would've known 2.0 was coming as drastically as it was, I could've chose a different female pilot. Looks like temptation got the best of me again... I'm sooo glad I made another contribution for this type of experience. :(

I would like my premium days carried over for the duration of this issue. Ticket submission in the works. This isn't the first, second or third time something drastic has resulted from supporting the game in my personal experience yet alone all the other issues that are mostly common at this point. Come on WG, you have people trying to support you and you're not only failing your F2P crowd, followers and subscribers, but you're failing people who have been around for some time.  

If you're tempted to purchase the Best of the Best bundle, be forewarned. The purchase may suspend your ability to all paths of progress with the exception of credits. If you purchase that bundle, your account progress may be locked.  If you do purchase that bundle, you may get the pilots you're trying to acquire. However, I purchased the bundle and I've received zero female pilots... or tokens... or xp... or specialist progression... or daily progression...

Anyway, time for a game or two then bed. o7 all! Happy flying!



blindfoId #6 Posted 22 January 2020 - 08:41 AM

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View Postcobra_marksman, on 21 January 2020 - 06:51 PM, said:

Update : 20-jan-20 :B

Hello,
Thank you for taking the time to contact Wargaming Support!
We appreciate your cooperation in this process. Unfortunately, we need some additional time to solve this issue.
As soon as we have any information regarding this issue, we will contact you immediately.
We would like to ask for your patience as we try to get this resolved at the soonest possible time.
Best regards.

 

Update : 21-jan-20 :hiding:

Been close to a week now with this bug, where the game is really unplayable.

As my premium time tic- toc tic toc down,still... no fix...

 

Your ticket is being processed, please do not worry. :honoring: The solution to the issue has been found, Customer Support will help you through your ticket as well as provide compensation for inconvenience according to the policies. Thank you for your patience.

 

View PostRhinnBlackrock, on 22 January 2020 - 10:36 AM, said:

If you're tempted to purchase the Best of the Best bundle, be forewarned. The purchase may suspend your ability to all paths of progress with the exception of credits. If you purchase that bundle, your account progress may be locked.  If you do purchase that bundle, you may get the pilots you're trying to acquire. However, I purchased the bundle and I've received zero female pilots... or tokens... or xp... or specialist progression... or daily progression...


Anyway, time for a game or two then bed. o7 all! Happy flying!

 

This issue appears only for players who have already owned one (or more exclusive) pilot and purchased a bundle containing this pilot. Please submit a ticket, our Customer Care team will be happy to help you and provide compensation for the inconvenience. Apologies and thank you for your patience :honoring:



cobra_marksman #7 Posted 22 January 2020 - 02:17 PM

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Update : 22 jan 20

 

Finally got an answer to the pilot bug problem.

They requested that all female pilots be dismissed, and fly any mission above tier 5.

Check to see if game returns to normal. if it does they will reinstate the 3 female pilots and return them to their previous pilot tier level.

Which if it does works.... it will be great. 

No where did the ticket mention compensation for everything that we all just been thru for the last week.

No need to list the things we've been put thru this week, nor no mention of how they are going to compensate for the 3 missing pilots that we might not ever receive.

Stay tuned.  more to come.

Update:  it worked,,.... pilots dimissed...game is now ….back to normal. 

Now what do they have in mind for compensation for all of us, after what we all been put thru with this bug that they introduced into our accounts....( pilots will be reinstated ).


Edited by cobra_marksman, 22 January 2020 - 02:59 PM.






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