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Not getting what you pay for or win?


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SgtZak #1 Posted 05 October 2019 - 03:32 AM

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i’ve noticed Over the last 6 months at least that if I pay for or win a number of supply crates, I always get one less.   Also noticed that if I buy a package with a plane I have, and the package includes a pilot with skills, I don’t get the pilot.  Any thoughts?  You used to get the,pilot even if you had the plane.

Edited by SgtZak, 05 October 2019 - 03:33 AM.


Bluegoose02 #2 Posted 05 October 2019 - 04:39 AM

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First crate opens on it's own the rest you have to click on and if you already own the plane you get gold for the plane but no pilot. If you didn't already own the plane and got it new and I have found the pilot placed in the barracks along with a bunch of other pilots won in the game.

Four_Leaf_Tayback #3 Posted 05 October 2019 - 06:45 AM

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Yeah, it took me forever to figure this out, but some screenshots here in the forum helped.  When you get a crate reward, look in the battle results - the little icon in the far lower right corner of the game screen.  There you will see the reward for the first auto-opened crate.  I've had the shock of all the sudden choosing my premium battle background and was like,  "Where the fickity fick did that come from?"

 

As a side note:  From a marketing perspective, this is a huge miss by WOWP development.  People want to click the button to open the crate.  They want to see it fall from the sky and the watch the gunfire blow away the lock.  The visceral reaction from the brain's reward system is missing on that first crate, and that is just a blatant oversight on the part of WOWP "marketing", if they even exist anymore. 

 

Anyway, yeah, it's bad.  On the plus side, it would probably make for a good "how to not do something" paper in a college marketing course.   

 


Edited by Four_Leaf_Tayback, 05 October 2019 - 06:48 AM.

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Captain_Underpants53 #4 Posted 05 October 2019 - 08:02 AM

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A very old problem that fortunately doesn't appear too often but unfortunately appears over and over for me is not getting tokens for the first accomplishments of the day.  I long ago gave up submitting tickets on this issue.  Being told that they are aware of it and then seeing it come back repeatedly over a period of longer than a year gets somewhat discouraging.

 

But hey, it does seem to be rare these days and I suppose this token grab makes up for it in some ways so I'll view it as a glass slightly more than half full.

 

BTW, I fully agree with the previous comments.


Edited by Captain_Underpants53, 05 October 2019 - 08:03 AM.

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qu33kKC #5 Posted 05 October 2019 - 02:30 PM

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"Surprise Mechanics"

SgtZak #6 Posted 05 October 2019 - 06:25 PM

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Thank you for the explanations.  So essentially, WOWP is ripping me off.  I pay $X for a package or plane with a pilot with skills.  They compensate me for the plane but fail to deliver compensation for the pilot or deliver the pilot.....I'm a huge supporter of WG and often come to their defense.  This is not right.  They are not delivering the package they promised or compensating for the entire package.

 

Blindfold?  Any thoughts?


Edited by SgtZak, 05 October 2019 - 06:28 PM.


Captain_Underpants53 #7 Posted 05 October 2019 - 08:23 PM

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View PostSgtZak, on 05 October 2019 - 01:25 PM, said:

Thank you for the explanations.  So essentially, WOWP is ripping me off.  I pay $X for a package or plane with a pilot with skills.  They compensate me for the plane but fail to deliver compensation for the pilot or deliver the pilot.....I'm a huge supporter of WG and often come to their defense.  This is not right.  They are not delivering the package they promised or compensating for the entire package.

 

Blindfold?  Any thoughts?


I am not a big fan of small print.  IMO it is a legal form of Bait-and-Switch.  If you look at the rules for compensation, there is some small print that says, 'bonus items will not be compensated.'  Legal, yes.  Moral, ............    :sceptic:


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GonerNL #8 Posted 07 October 2019 - 09:04 AM

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I asked about not getting a pilot too (when I bought the special S-199 bundle). 

Answer from blindfold :

The crew is usually a "bonus" item, this case is not exclusion. Bonus items are not compensated if you have them on your account. Thus, you had a plane with a pilot, when you buy that plane with a pilot again (no matter how many skill points he has), you won't get a pilot. 

 

Wonder if there is a workaround by sending pilot to the barracks before purchasing a bundle ?? Or maybe transferring the plane to another country with another crew ? Worth a try ...


Edited by GonerNL, 07 October 2019 - 09:06 AM.

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Captain_Rownd #9 Posted 07 October 2019 - 09:20 AM

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View PostCaptain_Underpants53, on 05 October 2019 - 10:23 AM, said:


I am not a big fan of small print.  IMO it is a legal form of Bait-and-Switch.  If you look at the rules for compensation, there is some small print that says, 'bonus items will not be compensated.'  Legal, yes.  Moral, ............    :sceptic:

 

Not to mention that most players don't have a clue what the word "compensation" refers to until they've been burned by it. 

 


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blindfoId #10 Posted 07 October 2019 - 11:49 AM

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View PostSgtZak, on 05 October 2019 - 09:25 PM, said:

Thank you for the explanations.  So essentially, WOWP is ripping me off.  I pay $X for a package or plane with a pilot with skills.  They compensate me for the plane but fail to deliver compensation for the pilot or deliver the pilot.....I'm a huge supporter of WG and often come to their defense.  This is not right.  They are not delivering the package they promised or compensating for the entire package.

 

Blindfold?  Any thoughts?

 

There's a note, that the bundle items that come as a bonus will not be compensated. If you already have a plane, you won't get a pilot for it. The crew always comes as a bonus (for free) and is not compensable. Regarding supply crates. the first one indeed opens automatically when you enter the game after getting them. Its content is listed in the system message in the bottom right corner. If you missed the contents you can always contact the Customer Care team for additional information. 



SgtZak #11 Posted 08 October 2019 - 07:29 PM

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View PostblindfoId, on 07 October 2019 - 11:49 AM, said:

 

There's a note, that the bundle items that come as a bonus will not be compensated. If you already have a plane, you won't get a pilot for it. The crew always comes as a bonus (for free) and is not compensable. Regarding supply crates. the first one indeed opens automatically when you enter the game after getting them. Its content is listed in the system message in the bottom right corner. If you missed the contents you can always contact the Customer Care team for additional information. 


ty BLINDFOLD.    We used to be able to get duplicate pilots.  My bad.  Now I know.



Stygian_Alchemist #12 Posted 08 October 2019 - 09:28 PM

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View PostblindfoId, on 07 October 2019 - 05:49 AM, said:

If you already have a plane, you won't get a pilot for it.

 So... question.. or perhaps a different route here for folks.

If you buy a package that has a plane you already possess and you're wanting that extra pilot.. barracks the pilot in the plane in your hangar, depot the equipment, and sell it. THEN buy the package? Since you wouldn't "already have the plane", you should get the pilot yes? Now, of course, this means you won't get gold compensation for the duplicate plane, but you will have gotten the silver from selling it in your hangar before re-purchasing it and you -should- (I believe) get the pilot and other free stuff?

Would it work that way Blindfold? If you just sold the one in your hangar for coin and then re-bought the package, would you get the freebies? I understand you wouldn't get the gold compensation for the duplicate plane as no "duplicate" situation would exist obviously.



SgtZak #13 Posted 08 October 2019 - 10:57 PM

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View PostStygian_Alchemist, on 08 October 2019 - 09:28 PM, said:

 


Styg.   I was thinking the same thing.  Because the new package also had a different paint job I wanted....don’t think I got that either



blindfoId #14 Posted 09 October 2019 - 12:09 PM

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View PostStygian_Alchemist, on 09 October 2019 - 12:28 AM, said:

If you buy a package that has a plane you already possess and you're wanting that extra pilot.. barracks the pilot in the plane in your hangar, depot the equipment, and sell it. THEN buy the package? Since you wouldn't "already have the plane", you should get the pilot yes? Now, of course, this means you won't get gold compensation for the duplicate plane, but you will have gotten the silver from selling it in your hangar before re-purchasing it and you -should- (I believe) get the pilot and other free stuff?

Would it work that way Blindfold? If you just sold the one in your hangar for coin and then re-bought the package, would you get the freebies? I understand you wouldn't get the gold compensation for the duplicate plane as no "duplicate" situation would exist obviously.

 

Mhm, yeah, that should work. You won't get any compensation as you sell the plane, but you'll get the plane with a pilot in that case. 

 

View PostSgtZak, on 09 October 2019 - 01:57 AM, said:


Styg.   I was thinking the same thing.  Because the new package also had a different paint job I wanted....don’t think I got that either

 

You should've received a paint scheme. Check the paint shop, it should be marked as "Awarded".

 





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