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50% Coupon Bug


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StoptheViolins #1 Posted 29 August 2019 - 02:44 PM

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WG,

 

Any news when the 50% coupon bug will be fixed and those who lost coupons will have them re-issued?



blindfoId #2 Posted 30 August 2019 - 09:03 AM

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View PostStoptheViolins, on 29 August 2019 - 05:44 PM, said:

WG,

 

Any news when the 50% coupon bug will be fixed and those who lost coupons will have them re-issued?

 

Hi, we'll extend the coupon time after the current research ends as coupons cannot be used on these offers anyways. ETA is early September. 



Captain_Rownd #3 Posted 03 November 2019 - 09:13 AM

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View PostblindfoId, on 29 August 2019 - 11:03 PM, said:

 

Hi, we'll extend the coupon time after the current research ends as coupons cannot be used on these offers anyways. ETA is early September. 

 

When the March of Nations store discounts end in a week are our 50% off coupons coming back?  (after which there will presumably be coupon-eligible planes in the store for the first time in months)

 


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Captain_Rownd #4 Posted 05 December 2019 - 07:44 PM

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  It's a month later and the 50% off coupons still have not been restored

 


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blindfoId #5 Posted 06 December 2019 - 10:18 AM

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View PostCaptain_Rownd, on 05 December 2019 - 10:44 PM, said:

 

  It's a month later and the 50% off coupons still have not been restored

 

 

The coupon was prolonged till December 31, if it doesn't work for you please create a ticket and send me your ticket number, we'll try to help you with your problem. 



Captain_Rownd #6 Posted 06 December 2019 - 07:00 PM

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View PostblindfoId, on 06 December 2019 - 12:18 AM, said:

 

The coupon was prolonged till December 31, if it doesn't work for you please create a ticket and send me your ticket number, we'll try to help you with your problem. 

 

The coupons expired and were removed back in July or August.  They were supposed to be restored, but weren't. When will they be restored? 

 


Edited by Captain_Rownd, 06 December 2019 - 07:01 PM.

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GonerNL #7 Posted 09 December 2019 - 10:37 AM

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Just for the record, creating a ticket will not help !!

I got this : 

 

As we can see, the coupon you had has already expired.
Note that you can check your coupon's validity period by the link follows:
https://eu.wargaming.net/shop/coupons/
Unfortunately, we are not able to extend the coupon's lifetime. 
However, it is possible that you will receive another coupon in the future.

 

only after contacting blindfold, the voucher was prolonged ...

 


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Captain_Rownd #8 Posted 19 December 2019 - 11:42 PM

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View PostblindfoId, on 29 August 2019 - 11:03 PM, said:

 

Hi, we'll extend the coupon time after the current research ends as coupons cannot be used on these offers anyways. ETA is early September. 

 

   You posted that ETA was early September.  It is now late December and the 50% discount coupons that were prematurely invalidated by unexpected changes to the structure of the premium shop are still missing. I put in ticket 121196749 to nudge the sleeping WG machine, but it's not about just me there must be at least hundreds of players still effected by this who are owed coupons.

 


Edited by Captain_Rownd, 20 December 2019 - 12:56 AM.

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blindfoId #9 Posted 20 December 2019 - 08:59 AM

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View PostCaptain_Rownd, on 20 December 2019 - 02:42 AM, said:

 

   You posted that ETA was early September.  It is now late December and the 50% discount coupons that were prematurely invalidated by unexpected changes to the structure of the premium shop are still missing. I put in ticket 121196749 to nudge the sleeping WG machine, but it's not about just me there must be at least hundreds of players still effected by this who are owed coupons.

 

 

All coupons were prolonged in September, still, some accounts experienced issues with coupon prolongation (like GonerNL did and he received his coupon). You didn't activate your bonus code, on this account at least, that's why you do not have the coupon. If you activated your bonus-code on another account, you need to create a ticket using that particular account. You can also send me your ticket number when you do so.



Captain_Rownd #10 Posted 20 December 2019 - 09:03 AM

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I don't know what a "Bonus Code" refers to.  The coupon was in my "my coupons" list.    

Edited by Captain_Rownd, 20 December 2019 - 11:26 PM.

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blindfoId #11 Posted 20 December 2019 - 09:12 AM

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View PostCaptain_Rownd, on 20 December 2019 - 12:03 PM, said:

I don't know what a "Bonus Code" refers to.  The coupon was in my coupons list.    

 

Here we talking about a 50% off coupon which was a part of a bonus code compensation for joystick issues. You didn't activate that particular bonus code, thus didn't receive a coupon which was promised to be prolonged till December 31. You must be referring to another coupon that expired when it should. 



Captain_Rownd #12 Posted 20 December 2019 - 09:15 AM

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  I'm referring to the 50% off coupon for the joystick problem.  It was in "my coupons" list for months while I waited for the best possible plane to use it on.  Every time I clicked the "my coupons" page link in the premium shop it was there. 

 


Edited by Captain_Rownd, 20 December 2019 - 11:27 PM.

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Captain_Rownd #13 Posted 26 December 2019 - 08:15 PM

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  I don't understand why this is so difficult.  You know that we had these coupons, and you know that all of the eligible planes for the coupon were removed from the premium shop before the coupons expired.   This is the same as prematurely cancelling the coupons.  Over the months I regularly checked on my 50% off coupon in the "my coupons" page (yes it was there), and I watched the planes in the premium shop waiting to use my coupon for a plane that I was most interested in, since the planes in the store change over time.  Then when the regular priced planes were removed from the premium shop (for months!) I was in these threads posting about the issue. 

 


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Captain_Rownd #14 Posted 09 January 2020 - 08:44 PM

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  I have asked about this for MONTHS.  Months of being ignored.  I'm VERY disappointed.

 


Edited by Captain_Rownd, 09 January 2020 - 09:00 PM.

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Ace_BOTlistic_Cosmo #15 Posted 09 January 2020 - 09:11 PM

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circle the reason you think is why:

1: ineptitude

2: understaffed

3: don't care enough

4: never realized the problem

5: all of the above to some degree

6: other

 

do you think we should make a poll Capt Buy Us A Round?

:unsure:


if the pilot's good, see, I mean, if he's really..sharp, he can barrel that baby in so low [he spreads his arms like wings and laughs],

you oughtta see it sometime, it's a sight. A big plane like a '52. VRROOM! There's jet exhaust, fryin' chickens in the barnyard.


Captain_Rownd #16 Posted 09 January 2020 - 11:15 PM

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Don't need to speculate what the "reasons" are, I was only asking for results.  I simply wanted the promise that the 50% coupons would be extended/restored to be honored. It probably would have saved a lot of trouble if they had extended them before they expired in August, instead of waiting until after.

 

 


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Ace_BOTlistic_Cosmo #17 Posted 10 January 2020 - 12:13 AM

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View PostCaptain_Rownd, on 09 January 2020 - 06:15 PM, said:

Don't need to speculate what the "reasons" are, I was only asking for results.  I simply wanted the promise that the 50% coupons would be extended/restored to be honored. It probably would have saved a lot of trouble if they had extended them before they expired in August, instead of waiting until after.

 

 

so I'll put you down for a #3

would you like fries and a coke with that?


if the pilot's good, see, I mean, if he's really..sharp, he can barrel that baby in so low [he spreads his arms like wings and laughs],

you oughtta see it sometime, it's a sight. A big plane like a '52. VRROOM! There's jet exhaust, fryin' chickens in the barnyard.


Captain_Rownd #18 Posted 10 January 2020 - 12:30 AM

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View PostAce_BOTlistic_Cosmo, on 09 January 2020 - 02:13 PM, said:

so I'll put you down for a #3

would you like fries and a coke with that?

 

Do you have a particular reason for trolling? 

 


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Ace_BOTlistic_Cosmo #19 Posted 10 January 2020 - 12:36 AM

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View PostCaptain_Rownd, on 09 January 2020 - 07:30 PM, said:

 

Do you have a particular reason for trolling? 

 

I'm agreeing with your pissedoffedness

I have gone through similar endeavors with WG customer service

I got to a point once where I stopped getting angry and found it pathetically funny

I'll leave you be

it was not post of malice

peace


if the pilot's good, see, I mean, if he's really..sharp, he can barrel that baby in so low [he spreads his arms like wings and laughs],

you oughtta see it sometime, it's a sight. A big plane like a '52. VRROOM! There's jet exhaust, fryin' chickens in the barnyard.


Captain_Rownd #20 Posted 10 January 2020 - 01:44 AM

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OK, hard to interpret things sometimes over the internet  :honoring:

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