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Daily Rewards issue


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Arjay666 #21 Posted 21 July 2019 - 09:40 AM

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Not only do I seem to have to buy a day (with tokens) to catch up,when I haven't missed a day, but twice now when opening supply crates to get my rewards I get bounced out of the server and upon reconnecting I have no supply crate or goodies!!! Good way to get more money but not a way to keep me happy!!!

 



Ace_BOTlistic_Cosmo #22 Posted 21 July 2019 - 01:39 PM

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View PostArjay666, on 21 July 2019 - 04:40 AM, said:

Not only do I seem to have to buy a day (with tokens) to catch up,when I haven't missed a day, but twice now when opening supply crates to get my rewards I get bounced out of the server and upon reconnecting I have no supply crate or goodies!!! Good way to get more money but not a way to keep me happy!!!

 

:(
sadly this snafu has cost me a crate one week and two tokens

no compensation expected

now I get the stalled screen frozen game...

I never know what I won...

such a professional crew working on this

:facepalm:


if the pilot's good, see, I mean, if he's really..sharp, he can barrel that baby in so low [he spreads his arms like wings and laughs],

you oughtta see it sometime, it's a sight. A big plane like a '52. VRROOM! There's jet exhaust, fryin' chickens in the barnyard.


hoom #23 Posted 22 July 2019 - 07:43 AM

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Just incase WG wants some pics:

I got this weeks crate already yesterday.

Logged into game just a couple of mins ago expecting to get the Monday mission.

Got this screen

 

With monday selected it says the login task is completed but not the 3,000points, mission area is greyed out

Time remaining says 7days so this is the new week

 

Tues-Sat look like this

 

Edit: played 1st battle, got the 3k points, got Mission Completed in after-battle

 

Monday shows up completed now

 

But Sunday still shows available including Token purchase, no progress on its mission though

 

Edit2: logging in several hours later it has normalised with the weeks missions not greyed out & Sunday has lost the token purchase option

 

Time available now says 10:20:<seconds>


Edited by hoom, 22 July 2019 - 01:39 PM.

C'est magnifique, mais ce n'est pas le SerB.

Bud_Buckwald #24 Posted 23 July 2019 - 05:05 PM

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The problem has happened again. I got my full reward for Monday, but Tuesday all I've been able to get is the 5000 silver for logging in. I've played several battles and made more than 3000 points in each battle.

 

Oh and every day has a green check mark by it like I've completed them already too.



blindfoId #25 Posted 24 July 2019 - 10:51 AM

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1. hoom, it seems that the last screenshots you provide reflect the situation when you log into the game in such a period of time when changing of the day for Daily Rewards beginы. So, it is still Sunday, Daily Rewards are starting to consider that you logged in already on Monday but missions cannot be started yet and you still can purchase the previous week's crate.It is the issue which is reported and passed along to the team. 

 

2. Bud_Buckwald, I understand what you are talking about, this issue is known. I would recommend you to contact the Customer Care with screenshots attached if you don't receive your crate on Sunday. 

 

3. Arjay666, if you get disconnected while opening a crate it still opens though you won't be able to see your reward. Often it happens if you get Premium Days. I apologize for the inconvenience. If you are interested in the contents of your crates, please contact the Customer Support, describe your issue and specify the time when it happened. 

 

 

Thank you for your reports :honoring:



hoom #26 Posted 24 July 2019 - 11:04 AM

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Block Quote

 1. hoom, it seems that the last screenshots you provide reflect the situation when you log into the game in such a period of time when changing of the day for Daily Rewards beginы. So, it is still Sunday, Daily Rewards are starting to consider that you logged in already on Monday but missions cannot be started yet and you still can purchase the previous week's crate.It is the issue which is reported and passed along to the team. 

 Yes thats what I interpret it as :)

Its already Monday my timezone but still Sunday server timezone.

 

Probably having the daily reward reset time synch with server reset would fix it...


C'est magnifique, mais ce n'est pas le SerB.

Bud_Buckwald #27 Posted 25 July 2019 - 03:05 AM

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thank you

hoom #28 Posted 20 October 2019 - 09:54 AM

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This is broken again for me this week.

I've logged in & played every day, game has given me the login bit all 7 days but only Mondays' part 2 completed.

And I can't skip with Tokens, it says 'All supply crates have been opened'.


Edited by hoom, 20 October 2019 - 09:54 AM.

C'est magnifique, mais ce n'est pas le SerB.

hoom #29 Posted 21 October 2019 - 05:06 AM

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The Monday one for new week just completed OK.


C'est magnifique, mais ce n'est pas le SerB.

WolfWiz #30 Posted 21 October 2019 - 09:14 AM

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View PostblindfoId, on 20 June 2019 - 01:09 AM, said:

Daily missions seem to reset a little bit earlier than the server restart happens. As far as I know, the team has managed to prepare solutions for some of the issues connected to the daily bonus that are being tested at the moment. If everything works fine a fix is likely to be introduced together with the next update. 

Great! what about the chat bug, game crashes, 3 years junk PR values... what this 2 years and still waiting? 


WG says "We give you pretty scenery during the holidays... Quit complaining the game is junk and full of Bugs its only been 2 years...."

 

 


SkyWolf__WM #31 Posted 21 October 2019 - 12:14 PM

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View PostWolfWiz, on 21 October 2019 - 04:14 AM, said:

Great! what about the chat bug, game crashes, 3 years junk PR values... what this 2 years and still waiting? 

 

Get a clue dude.  :sceptic:


***************Fail to Suck****************

I shall use my aircraft and my skill to slightly inconvenience mine enemies.


hoom #32 Posted 23 October 2019 - 08:18 AM

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Mon Tues & Wed all worked so far this week.
C'est magnifique, mais ce n'est pas le SerB.

Mjr_fUnKadeLiC #33 Posted 01 November 2019 - 12:17 AM

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this started back in September. Wasn't aware of all the others with similar issues, but suspected as much. Been arguing with the SS for some time now. They want proof in form of pics. I want proof that their human and not robots:

 

ID: 120330638

To Aurthur Morgan

2 Days ago:

 

I loved this part:
"If you have any additional questions, do not hesitate to ask us."
...which starts with this,,, "CLOSED"
It is this kind of duplicity that leads to confusion. If you don't want me to HESITATE to ask questions, don't CLOSE the conversation.
The below quoted phrase by your collegue Aurthur Morgan, was preceeded by Yuri Volk:
"Our developers are aware of this issue and are looking into solving this issue.
I know this can be frustrating however we are working to rectify this problem as fast as we can."
and he also repeated the need for screen shots, to which I have constantly replied that at the time, I did not take a screen shot and the system resets itself the next day so a retroactive screenshot is not a possibility. This was the first instance of this happening. I did not understand the glitch until a day later but because there was a system reset. It was impossible for me to go back and take a picture of something I could not physically reproduce. That's just simple logic. Aurthur Morgan undertsood this, and repeating policy, said "in this case"- which to the any reader, is interpreted as "yes we have a policy for X, but IN THIS CASE....." an exception is being made, due to the fact that the daily mission system has a glitch. In other words, suggesting that I misinterpreted the meaning of his statement, when it is clear from his use of the words "in this case", simply piles on another layer of "birdy num num"- Peter Sellars.
English is also my second language, and I write policy, and I try to be precise. So please don't take things out of context. If an exception is being made because of an acknowledged problem with the daily mission not being able to properly record days, and it automatically resets itself where the record for the client is removed, it is not, in all fairness, reasonable or fair to ask for something I cannot do retroactively, while at the same time acknowledging that the problem exists, has not be repaired and will continue.
Then someone comes along and says, "yeah, we usually need screenshots, but, "in this case", we will grant you the reward, and then.... reverse the decsison????
AND, if you have any questions...., any questions, any, don't HesiTaTe to ASK! and ....close the conversation? haha... that's just so wrong on so many levels.


Edited by Mjr_fUnKadeLiC, 01 November 2019 - 12:25 AM.





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