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Extra Crates not been Awarded for the event.


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Martymart1976 #21 Posted 07 October 2018 - 09:11 PM

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Let me go to my WAYBACK MACHINE so I can take a screenshot of my 2 crates not doubling before I knew their was a problem. Apparently , they are having the same issue in the EU region as well based on reading comments in the forum.

Captain_Underpants53 #22 Posted 07 October 2018 - 10:26 PM

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View PostStoptheViolins, on 07 October 2018 - 03:25 PM, said:

If only there was something they could use to search through the players' stats to see what they did yesterday and earned... it's right on the edge of my desk.. oh, such a brain freeze... oh a Rolodex... that must be it!  I knew it had to do something with punch cards.

 

I am going to submit that ticket with a screenshot of the empty spot where there should be crates along with the screenshot of the sound problems I have had.  That should do it!

 

:izmena:


MSgt, USAF, (ret)

StoptheViolins #23 Posted 07 October 2018 - 10:39 PM

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Don't forget screen shots of every round that missed - that ammo is supposed to do damage!

 



blindfoId #24 Posted 08 October 2018 - 09:35 AM

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Thank you for your reports. The problem is being processed now. 

At the moment the development team is investigating the possibility to compensate the missing crates automatically. It might take time but I will try to keep you up to date on the issue. 



comtedumas #25 Posted 08 October 2018 - 11:29 AM

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I put in a ticket as well.  

MaciekRS #26 Posted 08 October 2018 - 01:23 PM

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Same, ticket sent, no response.

StoptheViolins #27 Posted 08 October 2018 - 03:39 PM

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They just showed up for me, cheers.

Xr901 #28 Posted 08 October 2018 - 05:09 PM

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Yay, I earned 6 crates on thursday/friday and earned 5 in the saturday/sunday phase. I just got my bonus crates... all 3 of them... :unsure: ... um... okay...

blindfoId #29 Posted 10 October 2018 - 06:35 PM

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The missing crates will be delivered to your accounts with the planned server restart automatically as promised.

 

Please mind that this is the compensation for the first phase of the first stage (Thursday-Friday) only. We are still working on the issue with the second phase crates as the situation and triggers which caused the problem slightly differ. As soon as I get the information I will surely inform you. 

 

Thank you for your reports and submitted tickets. They have become an invaluable help in investigating the issue.

 

If you do not get your crates doubled for the second phase please submit a ticket. 



El_Mulo #30 Posted 12 October 2018 - 03:45 PM

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Thanks for the devolution of the crates.

A Vampire in one of they!!!!
:medal:

 


Edited by El_Mulo, 12 October 2018 - 03:46 PM.

What we say to death?

CorvusCorvax #31 Posted 12 October 2018 - 04:05 PM

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View PostEl_Mulo, on 12 October 2018 - 03:45 PM, said:

Thanks for the devolution of the crates.

A Vampire in one of they!!!!
:medal:

 

 

That's one of the reasons I stopped playing Summer Storm.  Now, we have Flaming Sores, and the crate issue is still there.  Hmmmm.



splash5 #32 Posted 13 October 2018 - 04:30 AM

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no  dbl  crates  at  the end of todays event again.




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