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Can't start game after repeated attempts


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Captain_Underpants53 #1 Posted 01 October 2018 - 11:31 PM

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I was afraid this day would come.  About the same time the Black Screen of Queue showed up, I started getting bounced back to the launcher just as the hangar was almost fully loaded.

 

It got increasingly frequent over the last two weeks.

 

Now, after eight attempts I still am not in.  I try just hitting the Play button and also Launch Clean Cache. Doesn't seem to matter.

 

Guess I'll delete and reload game again.

 

:angry:


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blindfoId #2 Posted 02 October 2018 - 09:10 AM

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Definitely try re-installing the game and please report if the issue remains. Probably you will need then to contact Customer Support for the team to help you out. You may let me or SonicPariah know your ticket number when submitted.

Captain_Underpants53 #3 Posted 02 October 2018 - 01:59 PM

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Well, that seems to have corrected it for the mo.  I just reloaded the game last week though.  Hope this doesn't become a weekly requirement.

 


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EZP_MRKARP #4 Posted 02 October 2018 - 02:04 PM

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dont feel bad every time i make a post the game messes up made a post yesterday and now my game clock just spins how can the game work fine one day and the next be junk?

SlappedbyRommel #5 Posted 02 October 2018 - 02:57 PM

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Yup this was the only way I could fix it and I have stopped using the Who is bot mod - with no mods system runs better no black screen of death. Support was no good and they did not get back in a well timed fashion.

Captain_Underpants53 #6 Posted 02 October 2018 - 09:28 PM

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I don't run mods at all, ever.

 

The problem is back.  To think I was worried I would have to uninstall the game and reload it every week.  I only wish.

 

This is the second day in a row for the uninstall.

 

:angry:


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blindfoId #7 Posted 03 October 2018 - 08:50 AM

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Maybe it is worth submitting a ticket. At least the support team will try to find out what is wrong. You may send me your ticket number when submitted for me to trace down the process. 

Captain_Underpants53 #8 Posted 03 October 2018 - 01:27 PM

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View PostblindfoId, on 03 October 2018 - 03:50 AM, said:

Maybe it is worth submitting a ticket. At least the support team will try to find out what is wrong. You may send me your ticket number when submitted for me to trace down the process. 

 

Thank you but no thanks.

 

I have submitted many tickets in the past that after much back and forth, some for weeks, where I was finally told that it was a known issue and 'was being worked on.'

 

All of them required screenshots, delete this windows file and reload, run this check tool, send us this that and the other, etc, etc, etc.  Then they finally admitted it was a WG problem.

 

Did I mention that some of these issues go back to when 2.0 came out?  One YEAR ago this month.  Evidently my definition of 'being worked on' is all wrong.


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blindfoId #9 Posted 03 October 2018 - 02:21 PM

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View PostCaptain_Underpants53, on 03 October 2018 - 04:27 PM, said:

 

Thank you but no thanks.

 

I have submitted many tickets in the past that after much back and forth, some for weeks, where I was finally told that it was a known issue and 'was being worked on.'

 

All of them required screenshots, delete this windows file and reload, run this check tool, send us this that and the other, etc, etc, etc.  Then they finally admitted it was a WG problem.

 

Did I mention that some of these issues go back to when 2.0 came out?  One YEAR ago this month.  Evidently my definition of 'being worked on' is all wrong.

 

With all my desire to help you I cannot as I am not a technical specialist. As far as we can see this issue requires individual approach to find out the reasons causing problems. You may send me a ticket number if you want to and I'll try to keep an eye on the process. 

Captain_Underpants53 #10 Posted 03 October 2018 - 03:25 PM

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Thank you for your kind response to my somewhat ranting post.  Frustration brings out the worst in me.  +1

 

I am going to wait on a ticket, though.  I am beginning to think this issue was coupled with the BSOQ thing.  They both appeared at the same time.

 

Let's see how it goes.


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