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How One Company reacts to a Bad Patch

How hard can it be?

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The_Wild_Weasel #41 Posted 26 July 2018 - 04:33 PM

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View PostTheMadPizzler, on 26 July 2018 - 11:30 AM, said:

 

https://worldoftanks...tchmaking-0718/

 

I mean, come on, if those guys can do it, how hard can it be?

^ lol , I agree.... but this is like comparing a Lamborghini to a Lada ....... WOWP is like ghetto .... and current game play explains.

 

W_W 



mnbv_fockewulfe #42 Posted 26 July 2018 - 05:01 PM

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View PostblindfoId, on 26 July 2018 - 03:13 PM, said:

Being angry won't help to deliver the message while being constructive - will. Though I understand your feelings.

 

However.

 

Your feedback from the topic mentioned above (thank you, mnbv_fockewulfe) was sent to the devs and you cannot say that there was no reaction. A great example is the reaction on feedback on Specialist Configuration - you, community, are asked to compile a list of planes to be changed first. When the bug on soundless bombs was reported, it was fixed within hours etc. I do not say that everything is perfect, of course, not. Optimization problems or bugged daily mission - these problems are known but not so easy to fix. It takes time. You don't suggest not to fix minor bugs unless all known problems are solved and taken care of, do you? 

 

Still I see your point. The community needs to be informed more thoroughly and I will do my best to take care of it. QnA-topic is planned and some other interesting things, including insight information. (: 

 

upd:

Plus, the system of collecting feedback will be slightly changed to make the process more structured and useful.

 

Well let's see if there was a reaction or not.

Spoiler

total score: -5

slightly arbitrary but, yeah.

Spoiler

 total score: -15

not arbitrary like the first one


Be sure to check your logic privileges before posting on the forum.

 

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Prenzlau #43 Posted 26 July 2018 - 05:15 PM

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View PostblindfoId, on 26 July 2018 - 09:13 AM, said:

Being angry won't help to deliver the message while being constructive - will. Though I understand your feelings.

 

However.

 

Your feedback from the topic mentioned above (thank you, mnbv_fockewulfe) was sent to the devs and you cannot say that there was no reaction. A great example is the reaction on feedback on Specialist Configuration - you, community, are asked to compile a list of planes to be changed first. When the bug on soundless bombs was reported, it was fixed within hours etc. I do not say that everything is perfect, of course, not. Optimization problems or bugged daily mission - these problems are known but not so easy to fix. It takes time. You don't suggest not to fix minor bugs unless all known problems are solved and taken care of, do you? 

 

Still I see your point. The community needs to be informed more thoroughly and I will do my best to take care of it. QnA-topic is planned and some other interesting things, including insight information. (: 

 

upd:

Plus, the system of collecting feedback will be slightly changed to make the process more structured and useful.

 

"By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest." - Confucious

You won't find very many nobles around here. When you understand the prevalent psychology that permeates the forums, you might realize that your job is more similar to those who work at daycare centers. Sure you traffic information back and forth and keep up the optimism, but what some of the people here in the forums really want is to have their feelings coddled as well. Just to warn you.

 

Prenzlau

 


Edited by Prenzlau, 26 July 2018 - 05:16 PM.

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mnbv_fockewulfe #44 Posted 26 July 2018 - 05:23 PM

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View PostPrenzlau, on 26 July 2018 - 05:15 PM, said:

 

"By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest." - Confucious

You won't find very many nobles around here. When you understand the prevalent psychology that permeates the forums, you might realize that your job is more similar to those who work at daycare centers. Sure you traffic information back and forth and keep up the optimism, but what some of the people here in the forums really want is to have their feelings coddled as well. Just to warn you.

 

Prenzlau

 

 

Prezlau, watch it. -_-

Be sure to check your logic privileges before posting on the forum.

 

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f16falcona46 #45 Posted 26 July 2018 - 05:30 PM

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View PostPrenzlau, on 26 July 2018 - 05:15 PM, said:

 

"By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest." - Confucious

You won't find very many nobles around here. When you understand the prevalent psychology that permeates the forums, you might realize that your job is more similar to those who work at daycare centers. Sure you traffic information back and forth and keep up the optimism, but what some of the people here in the forums really want is to have their feelings coddled as well. Just to warn you.

 

Prenzlau

 

 

Hey, who's "Confucious"? Sounds French to me!

Cenotaph #46 Posted 26 July 2018 - 07:04 PM

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View Postf16falcona46, on 26 July 2018 - 09:30 AM, said:

 

Hey, who's "Confucious"? Sounds French to me!

 

You may be thinking of Sartre, because Confucious is certainly Chinese...
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f16falcona46 #47 Posted 26 July 2018 - 07:22 PM

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View PostCenotaph, on 26 July 2018 - 07:04 PM, said:

 

You may be thinking of Sartre, because Confucious is certainly Chinese...

 

Haven't heard of any "Confucious"...only the (possibly mythical) Kong Zi.

 

(words ending in -ious usually come from Old French, such as "delicious" and "precious")



SonicPariah #48 Posted 26 July 2018 - 07:29 PM

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View PostCenotaph, on 26 July 2018 - 03:45 AM, said:

 

 

Watch out on both sides, please. Civil discussion if possible. You know I appreciate both points of view.

 

View Postmedoyehd, on 26 July 2018 - 04:54 AM, said:

 

Last I check no they were not.  Premium planes by default should have been made specialist, as REAL money was used to buy them.  Not tell players to grind planes they paid real money for, or pay you more money. 

 

You want positive ideas....

Get rid of 2.0.5 and return to a simplistic game, and not telling players to regrind planes that they already grinded, or pay you money. 

Dump the entire casino passing as a calibration station

Stop squeezing your customers for as much money as you can get out of them in a dying game

Start working on seriously improving game quality, reliability, and stability. 

Hope Jim Sterling, or another main stream You Tuber(s), doesn't start caring about this. 

 

Thank you for your feedback.

 

View PostBlast_Radius1, on 26 July 2018 - 08:12 AM, said:

 

I'm afraid I have to second this, and the gist of what Lambo's getting at, too. Sonic is asking for clear, legible opinions (and remember that's all they really are). Leaving aside such emotions as frustration, anger, and a sense of personal injury, clearly state the technical issues that you see have made this an unpopular patch with the established players and what negative impact it may have on new players.

Here's mine:

  1. While it can be argued the game is in beta, the removal of all upgrades from our planes gives the impression that a) WG doesn't care about existing players, and b) that it is a cash grab of some kind. Even the return of upgrades to a select few of our aircraft that we have spent a lot of time on may help to decrease the amount of people who either have left or are leaving.
  2. The whole upgrade system is not explained clearly enough. If existing players like myself are confused by it, imagine the experience of a new player. They are unlikely to go to the forums or YouTube to get guidance for what is, after all, a vital part of the game now.
  3. The application of upgrades currently relies on victories only. Please reconsider this mechanic, as those (like myself) who struggle to keep any kind of decent win rate and still actually enjoy playing are put off playing completely (I currently do not play WoWP 2.0.5 for this reason)
  4. Please also reconsider the dice roll mechanic of applying upgrades, this is not a good feature for players who play on more of a casual basis.
  5. The new gun sound is both annoying and unnecessary. It also gives the impression of people wasting time on things that don't need attention as much as other parts of the game.

Kind regards,

Blastie.

 

Well reasoned and nicely put. Thank you for the read and for the suggestions.

 

View Postmnbv_fockewulfe, on 26 July 2018 - 02:01 PM, said:

 

The reason why we're angry now is because we gave our clear well formated feedback weeks ago and haven't heard anything back yet.

http://forum.worldof...eedback-thread/

Mine is the first reply.

 

The entire thread was parsed (nothing was removed, just made more readily understandable to our Devs) and they are using that information as a template for further improvements.

 

Honestly, I thoroughly enjoyed your format for the feedback and it helped build the backbone of the form that I sent over.

 

View PostTheMadPizzler, on 26 July 2018 - 04:14 PM, said:

Here's what I think is funny:   Apparently, there was a recent micro-patch to fix specialist equipment slots for premium aircraft that came out a day or two ago?   We found out about it because someone here posted a question about it.....   and someone else found a note from the EU board saying what it was...

 

So... let me get this straight.  For the past month the players have been complaining about the patch and one of the recognized problems was 'communication.'    so... they roll out a 'quick fix patch'.. and don't tell anyone about it.     That kinda makes Sonic Pariah and other Administrators seem kinda worthless.   For the past month, SP has been active (kudos) about 'tell me about the problem"     well...  looks like they don't give a rats butt about using Community Contributors to communicate.

 

Good job!

 

There are numerous reasons why Patch Notes or information were not getting communicated in a timely manner. This is something we are working to correct. 

 

As you may have noticed, our internal structure is changing and growing steadily to support and fully embrace the needs of our Community. This should only make things better and continue to improve.

 

We are also working on getting the CCs of our product more in depth on communication within the populace of players. However, they are not a paid role or otherwise beholden to us other than being valued Contributors that provide (almost always) excellent insight and quality content.

TL;DR - Yes, CCs should be more active, we will get there.

 

View Postmnbv_fockewulfe, on 26 July 2018 - 05:01 PM, said:

 

Well let's see if there was a reaction or not.

Spoiler
Spoiler

 

Noted. 

 

View PostPrenzlau, on 26 July 2018 - 05:15 PM, said:

 

"By three methods we may learn wisdom: First, by reflection, which is noblest; Second, by imitation, which is easiest; and third by experience, which is the bitterest." - Confucious

You won't find very many nobles around here. When you understand the prevalent psychology that permeates the forums, you might realize that your job is more similar to those who work at daycare centers. Sure you traffic information back and forth and keep up the optimism, but what some of the people here in the forums really want is to have their feelings coddled as well. Just to warn you.

 

Prenzlau

 

 

Community sentiment is definitely one of my highest priorities.

 

Making sure that positive and supported changes are made to the game is definitely my primary concern. Red Tape sometimes makes this a bit difficult, but I am not one to back down from a challenge.



MacDaddyMatty #49 Posted 26 July 2018 - 07:34 PM

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World of Tanks

Planned to buff the Preferred Match Making Tanks (only have +1/-1 MM instead of +2/-2) and remove the preferred MM. The community voiced much negative opinion. WG rescinded the plan:

Block Quote

Hey Folks,
The long-awaited update on what is going with Preferential Matchmaking is here.

In short, we underestimated the value that players placed on the preferential aspect of vehicle matchmaking and after your immediate feedback have scrapped that plan and are working on the problem from another angle.  Preferential Matchmaking will not be removed from vehicles.

The new plan is to still buff underperforming vehicles with Pref. MM, but not to the extent that they would have been with its removal (see the article for details).  These are draft changes, and will potentially change pending testing and feedback.

 


 

I don't think WoWP can put the genie back into the bottle with the released revamp of the game, but maybe they can NOT make the legacy playerbase re-grind all the planes they had previous to the change?


 


 

Or just give me back my damn 500k free xp!!

Seriously!!!


 


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Cenotaph #50 Posted 26 July 2018 - 07:37 PM

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Last thread about this was deleted... about 15 min ago.

 

Seems Sonic doesn't like it being pointed out that his company is a theatrical presentation of fecal matter...


I don't want to hurt you... I just want to kill you!

SonicPariah #51 Posted 26 July 2018 - 07:41 PM

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View PostCenotaph, on 26 July 2018 - 07:37 PM, said:

Last thread about this was deleted... about 15 min ago.

 

Seems Sonic doesn't like it being pointed out that his company is a theatrical presentation of fecal matter...

 

Haven't deleted a thread in three days, friend.

MacDaddyMatty #52 Posted 26 July 2018 - 07:44 PM

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I always try to make sure any criticism I present is at the very least constructive:

Block Quote

...but maybe they can NOT make the legacy playerbase re-grind all the planes they had previous to the change?
 

Or just give me back my damn 500k free xp!!

 


 

 

 

And polite as possible.

"You get more bees with honey..."

 

 


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SonicPariah #53 Posted 26 July 2018 - 07:46 PM

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View PostMacDaddyMatty, on 26 July 2018 - 07:44 PM, said:

I always try to make sure any criticism I present is at the very least constructive:

 


 

 

 

And polite as possible.

"You get more bees with honey..."

 

 

 

There are definitely thoughts being worked on for the Re-Grind process as well as the Experience. Not sure what changes will come from this, but still doing our best to fight for the Players.

Cenotaph #54 Posted 26 July 2018 - 07:48 PM

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View PostSonicPariah, on 26 July 2018 - 11:29 AM, said:

Watch out on both sides, please. Civil discussion if possible. You know I appreciate both points of view.

 

Duly noted, I shall endeavor to refrain from making any posts with absolutely no text in them from now on, that you for being so specific about what you found objectionable...  :P

Edited by Cenotaph, 26 July 2018 - 07:48 PM.

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MacDaddyMatty #55 Posted 26 July 2018 - 07:50 PM

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View PostSonicPariah, on 26 July 2018 - 07:46 PM, said:

 

There are definitely thoughts being worked on for the Re-Grind process as well as the Experience. Not sure what changes will come from this, but still doing our best to fight for the Players.

 

Any help is absolutely appreciated!

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Cenotaph #56 Posted 26 July 2018 - 07:51 PM

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View PostSonicPariah, on 26 July 2018 - 11:41 AM, said:

 

Haven't deleted a thread in three days, friend.

 

Oh, then what happened to TheMadPizzlers post about WoT's decision that you were viewing, and I was attempting to reply to... that vanished before I could hit post?
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SonicPariah #57 Posted 26 July 2018 - 07:52 PM

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View PostCenotaph, on 26 July 2018 - 07:48 PM, said:

 

Duly noted, I shall endeavor to refrain from making any posts with absolutely no text in them from now on, that you for being so specific about what you found objectionable...  :P

 

Hah! Guess I grabbed too many posts. Just try to remain civil is the thought. No big complaints, just don't jab at each other as we all want the game to a better place and experience for us all.

SonicPariah #58 Posted 26 July 2018 - 07:53 PM

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View PostCenotaph, on 26 July 2018 - 07:51 PM, said:

 

Oh, then what happened to TheMadPizzlers post about WoT's decision that you were viewing, and I was attempting to reply to... that vanished before I could hit post?

 

Not sure which Thread, but let me dig and I will let you know!

 

EDIT: Ah! That one. Just merged it with the Thread that is literally the same complaint. Post is still there on Page 3 (I think)


Edited by SonicPariah, 26 July 2018 - 07:54 PM.
Providing findings from investigation


Cenotaph #59 Posted 26 July 2018 - 07:55 PM

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It happened within the hour... "How yet another company reacts to a bad patch" was the jist of the title...

 

The irony being, it was a different branch of WG... so, censoring stuff about your own company listening to it's players, just smells bad...


Edited by Cenotaph, 26 July 2018 - 07:58 PM.

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SonicPariah #60 Posted 26 July 2018 - 07:56 PM

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View PostCenotaph, on 26 July 2018 - 07:55 PM, said:

It happened within the hour... "How yet another company reacts to a bad patch" was the jist of the title

 

Right on! Yeah, check my Edit and you shall see!




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