I checked today the tickets, they were closed!
First, hey wrote:
Hi there Sheeple_Decimator,
Thank you for contacting Wargaming Support!
We apologize for the inconvenience on the delay.
We have already forwarded your request with our development team and is still under investigation. We will reach out to you again if ever more information is needed.
In the meantime we have added 15 days of Premium time to your account as a Gesture of Good will while we wait for the resolution of this issue.
We appreciate your patience.
Then, they wrote again:
Hello Sheeple_Decimator,
Thank you for writing back.
I'm sorry to hear about the situation.
Regarding this issue, our development team is aware of the situation and we are investigating this issue on our end. For now we have no E.T.A. We will contact you via email as soon as we can.
Thank you for your patience.
May you soar great heights, Pilot!
Then, they closed the tickets, but I didn't receive any email! Usually, I used to be noticed by email every time they answered to my tickets. Now, they merged the 2 tickets, they added 2 replies, they closed the tickets, but I didn't receive any notification by email.
Sincerely, I didn't notice the 15 days of premium, which they said they added to my account. Maybe they did it, but there wasn't any sort of pop-up in the game who warned me that I received more premium time.
So, instead of 4500 gold, they gave me 15 days of premium and they simply closed the tickets and the problem, without even noticing me!
What could possibly be so hard to fix a mission like this? Why aren't they capable to fix this mission? Why they promised to give me gold (via this mission) and instead they gave me premium time?
Edited by Sheeple_Slayer, 07 April 2018 - 03:01 PM.