83 replies to this topic

[I_QQ_4_U]

Steel_Raine, on 02 April 2018 - 08:35 PM, said:

I don't understand why, if they are going to drag out this process, that they don't just credit us the amount in gold? Then they won't have to work on "fixing" the issue period. I understand that they want us to play to "earn" the gold, but there are those who have bought it that will play anyways, and those that needed to have these missions to play would have probably lost their interest in playing by the time the fix comes around.

 

Maybe they don't know how many missions everyone with the problem got done before it bugged out. You'd think just to be magnanimous they'd just give everyone 2500 gold who bought the plane or at least sent in a ticket about it.

[Steel_Raine]

I_QQ_4_U, on 02 April 2018 - 03:07 PM, said:

Maybe they don't know how many missions everyone with the problem got done before it bugged out.

 

I can definately see that happening, though I would hope they have a way to track this

 

I_QQ_4_U, on 02 April 2018 - 03:07 PM, said:

You'd think just to be magnanimous they'd just give everyone 2500 gold who bought the plane or at least sent in a ticket about it. 

 

Agreed, as a show of good faith because they haven't as of yet provided what was advertised (which for some people have been 2 weeks or so ago), rather than dragging out the issue at the risk of making their customers more irrate and detering them from future purchases. A happy customer is a potential repeat customer (common business sense, unless of course they would rather just find new customers instead of having repeat business). Plus then they can put the issue to rest and focus their resources into other more important issues like game stability (one can hope). Im just hoping this doesnt get dragged out for months, though I am slowly losing faith that this issue will be resolved in a timely manner.

 

Edited by Steel_Raine, 03 April 2018 - 12:44 AM.

[Sheeple_Slayer]

I checked today the tickets, they were closed!

First, hey wrote:

Hi there Sheeple_Decimator,

Thank you for contacting Wargaming Support!

We apologize for the inconvenience on the delay.

We have already forwarded your request with our development team and is still under investigation. We will reach out to you again if ever more information is needed.

In the meantime we have added 15 days of Premium time to your account as a Gesture of Good will while we wait for the resolution of this issue.

We appreciate your patience.

 

Then, they wrote again:

Hello Sheeple_Decimator,

Thank you for writing back.

I'm sorry to hear about the situation.

Regarding this issue, our development team is aware of the situation and we are investigating this issue on our end. For now we have no E.T.A. We will contact you via email as soon as we can.

Thank you for your patience.
May you soar great heights, Pilot!

 

Then, they closed the tickets, but I didn't receive any email! Usually, I used to be noticed by email every time they answered to my tickets. Now, they merged the 2 tickets, they added 2 replies, they closed the tickets, but I didn't receive any notification by email.

Sincerely, I didn't notice the 15 days of premium, which they said they added to my account. Maybe they did it, but there wasn't any sort of pop-up in the game who warned me that I received more premium time.

So, instead of 4500 gold, they gave me 15 days of premium and they simply closed the tickets and the problem, without even noticing me!

What could possibly be so hard to fix a mission like this? Why aren't they capable to fix this mission? Why they promised to give me gold (via this mission) and instead they gave me premium time?

Edited by Sheeple_Slayer, 07 April 2018 - 03:01 PM.

[Bear_82]

Sheeple_Slayer, on 07 April 2018 - 07:44 AM, said:

. . . Why aren't they capable to fix this mission? . . .

 

​one word - Persha

[Raud1]

WG RU offering a package in premium shop for the special bonus camo for the 302 and we still don't have our mission / gold after 1 month.

 

Block Quote

From April 9 to May 9, the owners of Kostikov 302 will be able to give their aircraft an exclusive appearance and earn additional experience on it.

http://forum.worldofwarplanes.ru/index.php?/topic/97138-костиков-302-в-родном-камуфляже/

 

 

WG NA - I would gladly accept the special 302 bonus camo and 2500 gold as compensation for your screw up with this bugged personal mission!

 

[jswap]

The worst part is that they closed my ticket as "resolved" even though they said they know it is not resolved and that they are still working on it.  How long does it take? I re-opened the ticket twice and told them it's not resolved but they just keep closing it.

[MARS_REVENANT]

jswap, on 09 April 2018 - 08:58 AM, said:

The worst part is that they closed my ticket as "resolved" even though they said they know it is not resolved and that they are still working on it.  How long does it take? I re-opened the ticket twice and told them it's not resolved but they just keep closing it.

 

They have done that to me as well, basically they close your ticket and follow up once there is actually a resolution.  If it helps, every time they have done that to me in the past, they have actually followed up with the solution.

[Sheeple_Slayer]

MARS_REVENANT, on 09 April 2018 - 02:08 PM, said:

 

They have done that to me as well, basically they close your ticket and follow up once there is actually a resolution.  If it helps, every time they have done that to me in the past, they have actually followed up with the solution.

 

Yeah? I hope so.

P.S.:This is your first reply where you actually give us an useful information. Keep going.

[Sheeple_Slayer]

So, they give everybody 3000 gold for free, BUT THEY REFUSE TO GIVE US THE GOLD WE PAID FOR WITH MONEY???

GIVE ME MY 4500 GOLD, YOU THIEVES!!!

Edited by Sheeple_Slayer, 12 April 2018 - 02:12 PM.

[I_QQ_4_U]

Sheeple_Slayer, on 12 April 2018 - 02:10 PM, said:

So, they give everybody 3000 gold for free, BUT THEY REFUSE TO GIVE US THE GOLD WE PAID FOR WITH MONEY???

GIVE ME MY 4500 GOLD, YOU THIEVES!!!

 

Huh? The missions were worth 2500 and when did they give you 3000 gold?

[Perco_lator]

Sheeple_Slayer, on 12 April 2018 - 10:10 AM, said:

So, they give everybody 3000 gold for free, BUT THEY REFUSE TO GIVE US THE GOLD WE PAID FOR WITH MONEY???

GIVE ME MY 4500 GOLD, YOU THIEVES!!!

 

[MARS_REVENANT]

Sheeple_Slayer, on 12 April 2018 - 09:10 AM, said:

So, they give everybody 3000 gold for free, BUT THEY REFUSE TO GIVE US THE GOLD WE PAID FOR WITH MONEY???

GIVE ME MY 4500 GOLD, YOU THIEVES!!!

 

I think you had to complete the missions for that gold.

[Steel_Raine]

MARS_REVENANT, on 12 April 2018 - 07:26 AM, said:

 

I think you had to complete the missions for that gold.

 

But they still haven’t given us the missions, thus no opportunity to earn the gold, I’m beginning to think we got fleeced :/

 

Like I said to them quick to take our cash, but slow to fix any issues if at all

Edited by Steel_Raine, 12 April 2018 - 04:20 PM.

[Steel_Raine]

MARS_REVENANT, on 12 April 2018 - 07:26 AM, said:

 

I think you had to complete the missions for that gold.

 

But thry still haven’t given us the missions, thus no opportunity to earn the gold, I’m beginning to think we got fleeced :/

 

Like I said to them quick to take our cash, but slow to fix any issues if at all

 

P.S. Sorry double post, trying to post from my mobile

Edited by Steel_Raine, 12 April 2018 - 04:20 PM.

[SgtZak]

Sheeple_Slayer, on 21 March 2018 - 02:29 AM, said:

Yes, they want you to select what kind of plane you have problems with: light, medium, heavy, TD or SPG

 

lololololol

[Sheeple_Slayer]

I_QQ_4_U, on 12 April 2018 - 03:07 PM, said:

 

Huh? The missions were worth 2500 and when did they give you 3000 gold?

 

1. They give everybody 3000 gold for free because they participated at that last failure event.

2. Each time I was able to do the missions 1 time (so 250 gold each), then the missions stayed locked. So, (2500-250) x 2 = 4500

[Sheeple_Slayer]

SgtZak, on 12 April 2018 - 04:31 PM, said:

 

lololololol

 

Yes dude, this is what they make you to select, when you send a ticket about planes! They ask you: what kind of planes? And you have to select one of the follows: light, medium, heavy, TD, SPG! That is how stupid and full of bugs this entire game is!

[Sheeple_Slayer]

MARS_REVENANT, on 12 April 2018 - 03:26 PM, said:

 

I think you had to complete the missions for that gold.

 

This reply was a total waste of time from your part. Ohhh .....sorry, I forgot, you have no real life, so you can waste all the time you want.

[Sheeple_Slayer]

Perco_lator, on 12 April 2018 - 03:17 PM, said:

 

 

Look, another one, the GIF MAN!

[I_QQ_4_U]

Sheeple_Slayer, on 12 April 2018 - 10:45 PM, said:

 

1. They give everybody 3000 gold for free because they participated at that last failure event.

2. Each time I was able to do the missions 1 time (so 250 gold each), then the missions stayed locked. So, (2500-250) x 2 = 4500

 

I didn't get 3000 gold for nothing, I got 2K+ for some left over certs though. Oh, you bought two?