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Ticket #1163485 Tokens from the WOWP 2.0 Common Test Participation


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Ace_BOTlistic_Cosmo #21 Posted 06 November 2017 - 08:13 PM

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View PostMARS_REVENANT, on 06 November 2017 - 11:54 AM, said:

Now they are telling me that they need screenshots after every battle result showing that I completed the mission requirements.

 

1.  Who in their right mind would take screen shots after every battle?

2. The missions in question were not even included in the CT missions tab, so there was no way to chart progress or know for sure that the mission was being tracked or when it was complete.

3.  Nowhere does it say under any mission requirement that each player is responsible for taking screen shots and submitting them in order to receive the rewards.

5. They have a record of my account showing all my stats for CT and can easily verify that I have not only completed the mission, but also not received the rewards.  ( I do have screen shots form before and after CT showing that I did not receive the tokens.

 

So frustrating, it is not worth it for me to argue with them any further.

 

this new version is making you weak MARS... I remember a young man who took a simple "good behavior" post and stretched it out almost nine months and over 15 pages long... even causing it to split off into another subthread... that's the MARS I know and respect... that's the MARS that I call friend!

... because, when the going gets tough...

 

 

 


if the pilot's good, see, I mean, if he's really..sharp, he can barrel that baby in so low [he spreads his arms like wings and laughs],

you oughtta see it sometime, it's a sight. A big plane like a '52. VRROOM! There's jet exhaust, fryin' chickens in the barnyard.


MARS_REVENANT #22 Posted 06 November 2017 - 09:15 PM

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View PostAce_BOTlistic_Cosmo, on 06 November 2017 - 03:13 PM, said:

 

this new version is making you weak MARS... I remember a young man who took a simple "good behavior" post and stretched it out almost nine months and over 15 pages long... even causing it to split off into another subthread... that's the MARS I know and respect... that's the MARS that I call friend!

... because, when the going gets tough...

 

 

 

 

 

 

I know right... I was on a roll.


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MARS_REVENANT #23 Posted 07 November 2017 - 01:53 AM

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SO they just cant get past that my name isnt on the list of people that completed the missions.  It doesnt occur to them that their programming is flawed, and my name SHOULD be on the list, and that I shouldnt have to provide screen shots in order to receive the rewards.

 

Block Quote

 

Hi MARS_REVENANT,

Thank you for contacting Wargaming NA support. We appreciate bringing this to our attention.

We understand the importance of the rewards is to our players, To better assist you with this we have attempted againt to check your account for the list of winners for Common test server.

Upon checking, It is indeed that your account is not included in the list of players for the reward. As we would like to extend our help and as we have mentioned in our previous reply, We will need screenshots that you have met the requirements.

Please accept our apologies for this, Thank you again for bringing this to us and thank you for contacting Wargaming support.

For frequently asked questions, please click here.

Best Regards,

 

Wargaming America Support

 

My Final response... now just waiting for their customer satisfaction survey.

 

Block Quote

 Okay, I am tired of arguing my case. This will be my last response. I participated in the CT, much more than was required to complete the missions. I have given you the screen shots showing I did not receive the tokens. I have given you more than enough 'proof' by showing you the YouTube videos from all 10 days of the CT playing for several hours of each day. I gave you my record of my stats although I do not have a specific screen shot. Not only did I complete everything, I have given you more than what would be required for the benefit of the doubt.

It should not be up to the players to have a screen shot of every possible outcome of a battle on the off chance that the programming of the game isn't working properly in order to receive rewards. Other players have reported the same issue, and have followed up and received their rewards through support. I have given you their ticket numbers, you can look it up and see that their tickets were resolved. If you don't want to watch over 30 hours of YouTube and count each battle won, each type flown, each plane shot down, that is fine. I am not willing to go through and do that either, but again, I should at least be given the benefit of the doubt here.

Again, this is my last response, please give me the reward that I earned. If I don't receive it, I will consider the matter closed, but not resolved.

Thank You.

 

 


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MARS_REVENANT #24 Posted 07 November 2017 - 03:13 AM

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And their final response.. I'm not sure if I was expecting anything different.

 

Block Quote

 

Hi MARS_REVENANT,

Thank you for contacting Wargaming support.

We understand that you may feel upset about not getting rewards in the game.

As for that concern, we have found out in your records that it is indeed that your account is not included in the list of players for the reward. We understand that you're concerned about the tokens you were supposed to received for completing the missions during the CT. However, we will require the screenshots of the detailed battle results of each and every battle you did in which you have completed all the missions 1 to 5.

Unfortunately, without these screenshots, we won't be able to further investigate the issue for you since we have no proof of battles done during the CT. The youtube videos you have provided lacks the information we need to verify that you are legible for that reward.   Doesn't lack the information.  The information is right there for the viewing. All they had to do was look at my account as well, but no, they cant get past me not being on the list.

We apologize for the inconvenience.

If you have any further questions or concerns please check out our knowledgebase articles.

May we see you soaring in the skies, Pilot!

Best Regards,

Ruben Duncan
Wargaming America Support

 

This is now closed... for lack of wanting to keep trying to get what I deserve.

 


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Ace_BOTlistic_Cosmo #25 Posted 07 November 2017 - 03:28 AM

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View PostMARS_REVENANT, on 06 November 2017 - 10:13 PM, said:

And their final response.. I'm not sure if I was expecting anything different.

Block Quote

 

Hi MARS_REVENANT,

Thank you for contacting Wargaming support.

We understand that you may feel upset about not getting rewards in the game.

As for that concern, we have found out in your records that it is indeed that your account is not included in the list of players for the reward. We understand that you're concerned about the tokens you were supposed to received for completing the missions during the CT. However, we will require the screenshots of the detailed battle results of each and every battle you did in which you have completed all the missions 1 to 5.

Unfortunately, without these screenshots, we won't be able to further investigate the issue for you since we have no proof of battles done during the CT. The youtube videos you have provided lacks the information we need to verify that you are legible for that reward.   Doesn't lack the information.  The information is right there for the viewing. All they had to do was look at my account as well, but no, they cant get past me not being on the list.

We apologize for the inconvenience.

If you have any further questions or concerns please check out our knowledgebase articles.

May we see you soaring in the skies, Pilot!

Best Regards,

Ruben Duncan
Wargaming America Support

 

This is now closed... for lack of wanting to keep trying to get what I deserve.

 

 

...well there you go, that is far better then a bunch of silly tokens... you've got Ruben Duncan wishing you Best Regards and... he'll be keeping an eye out for you... see:

May we see you soaring in the skies, Pilot!

you must have missed that part with you seeing anger steam...

now might be the time to apologize...

 

you must have overlooked that great honour...

:facepalm:

 

 

 

 


if the pilot's good, see, I mean, if he's really..sharp, he can barrel that baby in so low [he spreads his arms like wings and laughs],

you oughtta see it sometime, it's a sight. A big plane like a '52. VRROOM! There's jet exhaust, fryin' chickens in the barnyard.


pyantoryng #26 Posted 07 November 2017 - 01:18 PM

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Was the CT server a disposable one? :sceptic:

WoWP makes a great jousting game...especially with the 262 and people busy in furballs...
I am deaf, silent, and fly with unrealistic controls. Do not count on me to carry - my back's already broken from overweight.

MARS_REVENANT #27 Posted 07 November 2017 - 01:56 PM

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View Postpyantoryng, on 07 November 2017 - 08:18 AM, said:

Was the CT server a disposable one? :sceptic:

 

I think it was on a thumb drive.  Where that thumb is now, I can only guess.:amazed:

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pyantoryng #28 Posted 07 November 2017 - 02:15 PM

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View PostMARS_REVENANT, on 07 November 2017 - 01:56 PM, said:

 

I think it was on a thumb drive.  Where that thumb is now, I can only guess.:amazed:

 

That seems to explain the crap optimization that made hangar lag to the high heavens during the first half or so...:bajan:

WoWP makes a great jousting game...especially with the 262 and people busy in furballs...
I am deaf, silent, and fly with unrealistic controls. Do not count on me to carry - my back's already broken from overweight.

toshiaki_virgin #29 Posted 07 November 2017 - 07:54 PM

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same here. summon GP!

they requested screenshots.


Edited by toshiaki_virgin, 07 November 2017 - 08:01 PM.


pyantoryng #30 Posted 07 November 2017 - 08:00 PM

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View Posttoshiaki_virgin, on 07 November 2017 - 07:54 PM, said:

same here. summon GP!

 

You got denied via the ticket too?

WoWP makes a great jousting game...especially with the 262 and people busy in furballs...
I am deaf, silent, and fly with unrealistic controls. Do not count on me to carry - my back's already broken from overweight.

MARS_REVENANT #31 Posted 07 November 2017 - 08:43 PM

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View Postpyantoryng, on 07 November 2017 - 03:00 PM, said:

 

You got denied via the ticket too?

 

Did you have to supply screen shots? or did they simply look into your account stats?

 

Funny thing is, I even directed them to your post and ticket number.  They could have looks at how your issue was resolved and then applied the same resolution to mine and other peoples.

 

But they didn't.


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pyantoryng #32 Posted 07 November 2017 - 09:31 PM

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I did supply one screenshot. I'm wondering if the "investigations" on their end is simply a much closer look at the supplied screenshot and more inference rather than pulling statistics...

 

The SS in question happened to be the same one I posted to imgur for other purpose some time ago...(the proof that it's test is the impossibly low number of player. Even logging in right after maintenance on live server it's pretty hard to get that kind of number).

 

Spoiler

 


Edited by pyantoryng, 07 November 2017 - 09:32 PM.


WoWP makes a great jousting game...especially with the 262 and people busy in furballs...
I am deaf, silent, and fly with unrealistic controls. Do not count on me to carry - my back's already broken from overweight.

MARS_REVENANT #33 Posted 08 November 2017 - 01:11 AM

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I just cant let this die.  Its the principle of it.  I was supposed to receive a reward and I didn't.  So I did a quick review of my last few videos and I found one where I opened up my profile tab and it showed all my stats.  With all of those displayed it showed that I completed the requirements of the missions.  Took a screen shot of that and gave them the minute mark of the youtube vid if they want to verify it.  That is absolutely all I can do.

 

Lets see what they say now.


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I never lose; either I win or I learn.

 


Ace_BOTlistic_Cosmo #34 Posted 08 November 2017 - 02:46 AM

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View PostMARS_REVENANT, on 07 November 2017 - 08:11 PM, said:

I just cant let this die.  Its the principle of it.  I was supposed to receive a reward and I didn't.  So I did a quick review of my last few videos and I found one where I opened up my profile tab and it showed all my stats.  With all of those displayed it showed that I completed the requirements of the missions.  Took a screen shot of that and gave them the minute mark of the youtube vid if they want to verify it.  That is absolutely all I can do.

 

Lets see what they say now.

 

That is absolutely all I can do.   (for now, and if that's not acceptable... we will go to level 4... followed by 5)

tell 'em there's a limit to your patience, that there is a bustle in your hedgerow... you are mad as heII and you're not gunna take it anymore...

 

 

 

 

 

 

 


if the pilot's good, see, I mean, if he's really..sharp, he can barrel that baby in so low [he spreads his arms like wings and laughs],

you oughtta see it sometime, it's a sight. A big plane like a '52. VRROOM! There's jet exhaust, fryin' chickens in the barnyard.


toshiaki_virgin #35 Posted 08 November 2017 - 03:49 AM

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I had 3 screenshots, so I sent it.

https://i.imgur.com/XzbjymK.jpg

https://i.imgur.com/bTtKCwd.jpg

https://i.imgur.com/S6W70E0.jpg
The current status is below.

Block Quote

 At this time we are going to place your ticket on hold and escalate this issue to our product specialist. Please know that they do get busy and we ask for your continued patience and understanding while they get to your ticket as fast as they can. We will be sure to get back to you as soon as possible.

 

 



MARS_REVENANT #36 Posted 08 November 2017 - 02:57 PM

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:facepalm:

 

Block Quote

 

Ticket #1176135

Category:
WoWP
Sub-category:
In-Game Goods
Please review the previous ticket #1171595 and merge it with this one. You wanted a screen shot. Here it is.

I reviewed the videos and during one of them I opened my profile tab to look at my stats. My stats show that I completed requirements of the missions.

I have attached the screen shot. It is from Day 7 of the CT. at the 3:01:00 mark of this youtube video of my stream. https://youtu.be/hGIx6MmwH80

I went on and played 3 more days and additional 8 hours of gameplay.

I would like my 150 tokens now please.

 

:facepalm:

 

Block Quote

 James Lawson 

Hi MARS_REVENANT,

Thank you for contacting Wargaming Support!

We appreciate the time and effort that you have spent in creating a ticket regarding this matter.

As for that concern, we have found out in your records that it is indeed that your account is not included in the list of players for the reward. We understand that you're concerned about the tokens you were supposed to received for completing the missions during the CT.

Have a wonderful day ahead.

If you have any other concerns, you may visit our Frequently Asked Questions page.

Best regards,

James Lawson

Wargaming America Support

 

:facepalm:

 

Block Quote

 You asked for a screen shot showing the stats during CT I gave you the screen shot.

The stats show that I did complete the requirements of the missions.

My name not being included in your list is obviously an error on your part.

I have given you the proof you have been asking for, I have demonstrated how your list has excluded people in error. Other people have noted this on the forums as well.

I completed the missions. Please give me the 150 token rewards that I have earned.

 

 


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MARS_REVENANT #37 Posted 08 November 2017 - 05:20 PM

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:facepalm:

Block Quote

 Jay Stanley 

Hello MARS_REVENANT,

Thanks for contacting us here at Wargaming support!

Issue aside, I hope you're doing great today, Commander. Thank you for sending the screenshot that we've requested. I would like to apologize for what happened, I checked your name once more in the list that was provided to us and it shows that you are not part of that list.

The initial screenshots that we had asked was supposed to be the proof that you had completed the said missions in CT. The screenshot that you've sent now doesn't show the completed status of the missions.

We hope we've addressed all your concerns.

Best Regards,

Jay Stanley

Wargaming America Support

 

:facepalm:

 

Block Quote

 MARS_REVENANT 

I have already explained that the missions were not tracked under the missions tab in the CT. That is an error on your part as there was no way for players to track progress for each of the individual missions.

There was just a blind faith that the stats would be tracked server-side and the rewards would be given out.

There would be no way for anyone to provide you with the screen shot you are requesting as the programmers did not include the missions within the CT.

If you look at the stats on the screen shot I sent you, you will see by the sheer number of battles, planes shot down, ground targets destroyed ... etc that I did complete all mission requirements.

That being said, how is it that I have shown you these stats and my name is not included on the list? It is because of an error on WG side.

 

:facepalm:

 


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I never lose; either I win or I learn.

 


Ace_BOTlistic_Cosmo #38 Posted 08 November 2017 - 05:54 PM

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I think you have proven that WG support is really just an AI bot and you've caused an unexpected flowchart loop because of misunderstood conflicting facts (poor programming) ... or maybe they're all just drunk over there, I dunno

:popcorn:


if the pilot's good, see, I mean, if he's really..sharp, he can barrel that baby in so low [he spreads his arms like wings and laughs],

you oughtta see it sometime, it's a sight. A big plane like a '52. VRROOM! There's jet exhaust, fryin' chickens in the barnyard.


pyantoryng #39 Posted 08 November 2017 - 07:04 PM

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View Posttoshiaki_virgin, on 08 November 2017 - 03:49 AM, said:

I had 3 screenshots, so I sent it.

https://i.imgur.com/XzbjymK.jpg

https://i.imgur.com/bTtKCwd.jpg

https://i.imgur.com/S6W70E0.jpg
The current status is below.

 

 

 

Well let's see how things goes on yer end...

 

Bait and switch at its finest...or just plain 'ol negligance to keep them statistics around for a while...

 

 



WoWP makes a great jousting game...especially with the 262 and people busy in furballs...
I am deaf, silent, and fly with unrealistic controls. Do not count on me to carry - my back's already broken from overweight.

MARS_REVENANT #40 Posted 08 November 2017 - 07:46 PM

    Colonel

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:facepalm:

 

Block Quote

 MARS_REVENANT 

You can also refer to this Ticket #1169596

A friend of mine posted the support ticket and results on the forum, as he has had the same issue as I have, and many others have posted on the forum as well with this issue.

He provided a screen shot showing his stats, same as me, and he was awarded the tokens.

There is no other screen should that could have been taken to show the mission completion you are looking for. It never existed to be able to take a screen shot.

 

 

Block Quote

 Patrick Pierce 

Dear MARS_REVENANT,

Thank you for contacting Wargaming support.

We appreciate you letting us know about the bug you've encountered and for sending us your info.

We understand your concern about the tokens you were supposed to received from the CT missions. Please allow us to rectify the known issue so we can provide your reward.

Please send us a screenshot of the requirements of the mission that you completed and the necessary rewards earned from it.

If you have any further issues, please do not hesitate to contact us.

May you soar great heights, Pilot!

Best Regards,

Patrick Pierce
Wargaming America Support

 

Block Quote

 MARS_REVENANT 

Here is the link to the mission on the WOWP portal.. You have to scroll to the end. https://worldofwarpl...news/conq-test/

I can not provide you with the screenshot you are requesting because the missions shown above were not incorporated into the Missions Tab of the CT game. That was a WG programming error, and ther is nothing, nor WAS there anything I could do at the time.

Therefore the only way to prove I completed the missions is to look at the stats screen shot that I provided to you.

For example: Mission 1 - Play three battles in each aircraft type for a total of 15 battles.

As you can see from from my statistics I played well over 100 battles, and also you can see that on the left side of my statistics it shows all the different types of planes I flew.

Therefore my statistics show I have completed mission 1, however, as you stated over and over again, my name does not show up on whatever list you have. Wouldn't you say that is an error on WarGamings part?

Now if you apply that same logic and review to the rest of the missions you will see that I have completed all requirements. Furthermore instead of asking for a screen shot of my statistics why don't you simply look into the server data for my account to verify?

There is nothing I could or should have done differently, and there is no other screen shout that could or should have been taken to prove missions were complete. This issue has been reported by several other players. They have posted their support tickets and shown that support has resolved their issues and rewarded the tokens.

At this point, as this is clearly an issue on WarGamings side you should be giving the players the benefit of the doubt instead of asking them for proof that could never have been provided.

 

 


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