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Ticket #1163485 Tokens from the WOWP 2.0 Common Test Participation


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MARS_REVENANT #1 Posted 01 November 2017 - 04:55 PM

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There was a topic about this as people did not receive their Token rewards, but it has been archived and locked.

 

Here is a link to the original thread: http://forum.worldof...734#entry695734

 

Here is a link to the mission requirements for CT and the associated token rewards (scroll to the end) https://worldofwarpl...news/conq-test/

 

I did not receive the tokens, and I was following up with Support, I provided screen shots showing that the tokens were not awarded and I showed them that I had completed all the requirements.  Support hadn't responded back in a few days, so I went to check on status and found that the ticket was deleted.

 

Not closed... just altogether deleted.  So now I don't even have a reference to all the text discussion or all of the screen shots I provided.  All I have is the ticket number, however even that isn't listed in my ticket history anymore...

 

Disappointing.


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pyantoryng #2 Posted 01 November 2017 - 05:12 PM

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I've submitted a ticket of my own on the matter a few days ago as well. It went to the proper category and now in queue.

 

No response after 3 days...real case of bait and switch?



WoWP makes a great jousting game...especially with the 262 and people busy in furballs...
I am deaf, silent, and fly with unrealistic controls. Do not count on me to carry - my back's already broken from overweight.

MARS_REVENANT #3 Posted 01 November 2017 - 05:29 PM

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View Postpyantoryng, on 01 November 2017 - 12:12 PM, said:

I've submitted a ticket of my own on the matter a few days ago as well. It went to the proper category and now in queue.

 

No response after 3 days...real case of bait and switch?

 

My last correspondence was October 26.  Not sue when exactly it was deleted, could have been yesterday.  So maybe when you hit the 4 or 5 day mark, I'd be interested to hear your outcome.

1.9.x Forum Stats: Colonel; Member; 34638 battles; 7,526 message_img.pngMember since: 01-26-2012

 

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Bubba_Zanetti #4 Posted 01 November 2017 - 05:47 PM

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Well, if anything, the lesson here is to screen cap, print, save to PDF any and all correspondence with said unscrupulous company.

 

*ok, maybe unscrupulous is a little harsh.  Incompetent more fitting perhaps?


 


MARS_REVENANT #5 Posted 01 November 2017 - 06:26 PM

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View PostBubba_Zanetti, on 01 November 2017 - 12:47 PM, said:

Well, if anything, the lesson here is to screen cap, print, save to PDF any and all correspondence with said unscrupulous company.

 

*ok, maybe unscrupulous is a little harsh.  Incompetent more fitting perhaps?

 

I guess I do have some record, as everytime they responded I was notified by email, and the email contains the text.

 

Still though.. they just deleted it like it never existied.


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Perco_lator #6 Posted 01 November 2017 - 06:39 PM

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View PostMARS_REVENANT, on 01 November 2017 - 02:26 PM, said:

 

I guess I do have some record, as everytime they responded I was notified by email, and the email contains the text.

 

Still though.. they just deleted it like it never existied.

 

If I worked at WG I would give you the generic cut & paste support then delete your tickets too.

MARS_REVENANT #7 Posted 01 November 2017 - 06:40 PM

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View PostPerco_lator, on 01 November 2017 - 01:39 PM, said:

 

If I worked at WG I would give you the generic cut & paste support then delete your tickets too.

 

but you dont work for WG, you are just a humble tulip planter if I remember correctly.

1.9.x Forum Stats: Colonel; Member; 34638 battles; 7,526 message_img.pngMember since: 01-26-2012

 

I never lose; either I win or I learn.

 


Ace_BOTlistic_Cosmo #8 Posted 01 November 2017 - 06:41 PM

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View PostPerco_lator, on 01 November 2017 - 01:39 PM, said:

 

If I worked at WG I would give you the generic cut & paste support then delete your tickets too.

 

he's right, you know that...

 


if the pilot's good, see, I mean, if he's really..sharp, he can barrel that baby in so low [he spreads his arms like wings and laughs],

you oughtta see it sometime, it's a sight. A big plane like a '52. VRROOM! There's jet exhaust, fryin' chickens in the barnyard.


MARS_REVENANT #9 Posted 01 November 2017 - 07:49 PM

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So I started a new ticket notifying them that they deleted my old ticket, here is the response.

 

Block Quote

 

Hi MARS_REVENANT,

Thanks for contacting Wargaming Support.

We appreciate your time on sending this ticket, allow us to assist you. We know that you want to know why you did not receive your token reward.

We apologize for the inconvenience that this caused you, but don’t worry we forwarded this ticket to the right department to check on this issue.

We are hoping for your patience.

Thank you for contacting Wargaming and have a great day!

Best Regards,

Wargaming America Support

 

And they closed this ticket as well.  LOL which ticket was forwarded?  the one that got deleted?  Or this one that is now closed?


1.9.x Forum Stats: Colonel; Member; 34638 battles; 7,526 message_img.pngMember since: 01-26-2012

 

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Bubba_Zanetti #10 Posted 01 November 2017 - 09:04 PM

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View PostMARS_REVENANT, on 01 November 2017 - 02:49 PM, said:

LOL which ticket was forwarded?  the one that got deleted?  Or this one that is now closed?

 

Yes


 


MelBrooks #11 Posted 02 November 2017 - 12:55 AM

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They called Peggy and his friends back in from lay off with all the new players to handle support. Delete.

MelBrooks #12 Posted 02 November 2017 - 12:58 AM

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View PostBubba_Zanetti, on 01 November 2017 - 12:47 PM, said:

Well, if anything, the lesson here is to screen cap, print, save to PDF any and all correspondence with said unscrupulous company.

 

*ok, maybe unscrupulous is a little harsh.  Incompetent more fitting perhaps?

 

I'll say it for you Bubba, those boys could not find their own posteriors using both hands.

Edited by MelBrooks, 02 November 2017 - 12:58 AM.


Bubba_Zanetti #13 Posted 02 November 2017 - 01:14 AM

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View PostMelBrooks, on 01 November 2017 - 07:58 PM, said:

 

I'll say it for you Bubba, those boys could not find their own posteriors using both hands.

 

Yet, they can find ours just fine, while inser...:ohmy:

 


pyantoryng #14 Posted 03 November 2017 - 12:59 PM

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My ticket (Ticket #1169596) has been answered 12 hours before.

 

Block Quote

 Earl Begovich

Hello pyantoryng,

Thank you for the reply.

I understand that you are wondering why it seems you didn't receive any tokens on your live server account for participating on our Conquest Mode for World of Warplanes. Don't worry, I've raised your inquiry to my colleagues wherein we can see that you should indeed received tokens.

With that said, we are giving 50 Tokens to this account since we have confirmation on our end that you met the requirements for Mission 4. Kindly see the following for your reference:

Mission 4

Objective: Destroy 200 enemy aircraft or 300 ground targets
Reward: 50 tokens

We sincerely apologize for the inconvenience that this has caused you; and don't forget to use them wisely, Commander.

See you back in the skies!

Best Regards,

Earl Begovich
Wargaming America Support

 

Still updating the client (with sloooooooooow upcountry internet) so still can't confirm the addition...

 

UPDATE: The mentioned 50 tokens was indeed added. I've re-opened the ticket to inquire further about the remaining three, especially the first mission which is to play 3 battles on all classes for a total of 15 battles, which I was pretty sure I did, but no evidence seem to be found on their side...yet.

 

Update 2: I've got all 150 tokens a few hours afterwards:

 

Block Quote

 

Hi pyantoryng,

Thank you for contacting World of Warplanes.
We apologize for the delayed reply.

Upon further investigation, we have found out that you are indeed qualified for the tokens for the missions you have finished.

We have given you 10 tokens for Mission 1, 40 tokens for Mission 2, 50 tokens for Mission 3.

Mission 1
Objective: Complete 3 battles with each type of plane
Reward: 10 tokens

Mission 2
Objective: Complete 100 battles, defeating either two aircraft in each battle (AI defenders are not included) or destroying two ground targets
Reward: 40 tokens

Mission 3
Objective: Win 60 battles, defeating either two aircraft in each battle (AI defenders are not included) or destroying two ground targets
Reward: 50 tokens

A total of 100 tokens on your account now that you can use.

We sincerely apologize for the inconvenience that this has caused you; and don't forget to use them wisely, Commander.
See you back in the skies!

Best Regards,

John Noel Gregory
Wargaming America Support

 

All 150 tokens has been successfully added as I type this portion up. Try again Mars?


Edited by pyantoryng, 03 November 2017 - 03:10 PM.


WoWP makes a great jousting game...especially with the 262 and people busy in furballs...
I am deaf, silent, and fly with unrealistic controls. Do not count on me to carry - my back's already broken from overweight.

MARS_REVENANT #15 Posted 03 November 2017 - 05:05 PM

    Colonel

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View Postpyantoryng, on 03 November 2017 - 07:59 AM, said:

My ticket (Ticket #1169596) has been answered 12 hours before.

 

 

Still updating the client (with sloooooooooow upcountry internet) so still can't confirm the addition...

 

UPDATE: The mentioned 50 tokens was indeed added. I've re-opened the ticket to inquire further about the remaining three, especially the first mission which is to play 3 battles on all classes for a total of 15 battles, which I was pretty sure I did, but no evidence seem to be found on their side...yet.

 

Update 2: I've got all 150 tokens a few hours afterwards:

 

 

All 150 tokens has been successfully added as I type this portion up. Try again Mars?

 

Will do, thanks for the update.

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pyantoryng #16 Posted 04 November 2017 - 10:05 AM

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Let's see if it takes days until the queue is reached...though once it got addressed things seem to proceed fast...

WoWP makes a great jousting game...especially with the 262 and people busy in furballs...
I am deaf, silent, and fly with unrealistic controls. Do not count on me to carry - my back's already broken from overweight.

Deano_th_tw_nf #17 Posted 06 November 2017 - 02:10 PM

    Master Sergeant

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@ pyantoryng

 

Did you submit your ticket as In-Game Goods?

 

 


Edited by Deano_th_tw_nf, 06 November 2017 - 02:11 PM.

Retired helicopter gunner on a Central Pacific Island (GMT+8).

MARS_REVENANT #18 Posted 06 November 2017 - 02:39 PM

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View Postpyantoryng, on 04 November 2017 - 05:05 AM, said:

Let's see if it takes days until the queue is reached...though once it got addressed things seem to proceed fast...

 

 

They tried to tell me that they didn't delete my original ticket, and that it is still active, and that they have merged the two.  Then they asked me for Screen shots to prove the missions were completed.  So I told them I provided all screen shots in the original ticket... the one they just merged into this one.

 

I doubt it will be resolved.


1.9.x Forum Stats: Colonel; Member; 34638 battles; 7,526 message_img.pngMember since: 01-26-2012

 

I never lose; either I win or I learn.

 


pyantoryng #19 Posted 06 November 2017 - 04:39 PM

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View PostDeano_th_tw_nf, on 06 November 2017 - 02:10 PM, said:

@ pyantoryng

 

Did you submit your ticket as In-Game Goods?

 

 

 

Mine got automatically corrected to that.

WoWP makes a great jousting game...especially with the 262 and people busy in furballs...
I am deaf, silent, and fly with unrealistic controls. Do not count on me to carry - my back's already broken from overweight.

MARS_REVENANT #20 Posted 06 November 2017 - 04:54 PM

    Colonel

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Now they are telling me that they need screenshots after every battle result showing that I completed the mission requirements.

 

1.  Who in their right mind would take screen shots after every battle?

2. The missions in question were not even included in the CT missions tab, so there was no way to chart progress or know for sure that the mission was being tracked or when it was complete.

3.  Nowhere does it say under any mission requirement that each player is responsible for taking screen shots and submitting them in order to receive the rewards.

5. They have a record of my account showing all my stats for CT and can easily verify that I have not only completed the mission, but also not received the rewards.  ( I do have screen shots form before and after CT showing that I did not receive the tokens.

 

So frustrating, it is not worth it for me to argue with them any further.


1.9.x Forum Stats: Colonel; Member; 34638 battles; 7,526 message_img.pngMember since: 01-26-2012

 

I never lose; either I win or I learn.

 





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