18 replies to this topic

[RedSpartacus]

According to this link
http://worldofwarplanes.com/news/its-plane-to-see/
I should get a rebate of 15% when buying the F-94D between August 1st and 4th. However I can see the price of 2.975.000.
I've tried clearing the cache (exited the game, cleared cache, started the game again) and buying it again. I do have 2.600.000 silver only and couldn't.
What am I missing here ?
 

[pyantoryng]

Sounds like UI error to me...

[RedSpartacus]

pyantoryng, on 03 August 2017 - 06:57 AM, said:

Sounds like UI error to me...

 

That makes me think starting the game with the game launcher and give it another try...

Or trying from another installation.

Edited by RedSpartacus, 03 August 2017 - 11:10 AM.

[Sink_Stuff]

For me I think the equipment prices are still full price. I see no discount when buying equipment either.

[pyantoryng]

Just bought one reflector sight for 125k last night...

[BubRay]

I think the 2,975,000 is the 15% discounted price. If you look at it from the special's tab it show's the original price as 3,500,000

 

[GhostPrime]

Hey everyone, I'm looking into this matter. Please submit a ticket on the subject., and support should be able to help you out if the discounts are not working

 

[RedSpartacus]

BubRay, on 03 August 2017 - 05:55 PM, said:

I think the 2,975,000 is the 15% discounted price. If you look at it from the special's tab it show's the original price as 3,500,000

 

 

You're right, thanks.

[anamals53]

yup not working , wanted lightweight airframe lll , normal price is all showed . yesterday showed 50% price . not that it matters I will get one sooner or later . just think that discounts advertised should be the price at the register.

[Silvin]

I just bought the P.1056 and the rebate is working. The UI displayed a purchase price of 2 600 000 (no discount) but my credits were debited the discounted amount.

[Zinro]

GhostPrime, on 03 August 2017 - 04:53 PM, said:

Hey everyone, I'm looking into this matter. Please submit a ticket on the subject., and support should be able to help you out if the discounts are not working

 

 

​In game it says Wargaming anniversary ends in 10 hours, but this is the response I get from support:

 

Mark Allen August 3, 2017 7:54 PM

Hello nwlxn12,

Thank you for reaching out to us.

The reason why the price of the Me 262 HG II is being sold for 3,540,000 Credits is because the discount has already ended. The discount took effect from August 1 04:20 AM Pacific / 07:20 AM Eastern to August 4 04:20 AM Pacific / 07:20 AM Eastern. You can refer to this link for further details about it: http://worldofwarpla...s-plane-to-see/

Have a nice day.

Best Regards,

Mark Allen

 

 

If the sale is not still on, pull the damn special from in game.

[Bear_82]

nwlxn12, on 03 August 2017 - 06:22 PM, said:

. . . from August 1 04:20 AM Pacific / 07:20 AM Eastern to August 4 04:20 AM Pacific / 07:20 AM Eastern. . .

 

​notice that support can't even tell what the date is today

[RedSpartacus]

I would have answered to Mark Allen  "Thank you time traveler."

[Zinro]

I re-opened the ticket and as I figured would happen:

 

Dear nwlxn12,

Thank you for getting back to us.

We are sorry to hear that you feel like we are not assisting you. All feedback we receive is highly valued, and we hope that you will continue to enjoy playing the game despite the negative experiences you may have had.

If you ever have any suggestions on how we can improve your experiences, please feel free to post them in the link below:
World of Warplanes Forums: Suggestions

 

@GhostPrime - Don't ever tell me to use WG support again.  If it ever comes down to needing support to play this game, I would rather quit.  I play a standard account and credits are in limited supply.  I had enough credits to purchase the HG II but not enough to buy it at full price.  Now the sale is over and I will need to wait if I wan't to buy it at the discounted price.  This is lousy service plain and simple.

[pyantoryng]

Just 4 months away...just 4 months away...*just*...

 

This UI issue keep on haunting...

[Diablo_Hertz]

close the gothdamn wg launcher and the overwolf and gamevox and skype and facebook and youtube and format your computer 

[Zinro]

After three tries with support, they finally figured it out.

 

Jonathan Tracy August 5, 2017 1:44 AM

Hi nwlxn12,

Thanks for writing back. Please be informed that we have credited 531,000 credits to your account as compensation for the Messerschmitt Me 262 HG II which you bought at full price.

We thank you for your patience regarding this matter. If you have any further questions or concerns please check out our knowledgebase articles

Best Regards,

Jonathan Tracy

[pyantoryng]

So it really was broken?

[GhostPrime]

nwlxn12, on 05 August 2017 - 04:01 AM, said:

After three tries with support, they finally figured it out.

 

Jonathan Tracy August 5, 2017 1:44 AM

Hi nwlxn12,

Thanks for writing back. Please be informed that we have credited 531,000 credits to your account as compensation for the Messerschmitt Me 262 HG II which you bought at full price.

We thank you for your patience regarding this matter. If you have any further questions or concerns please check out our knowledgebase articles

Best Regards,

Jonathan Tracy

 

I apologize that the first rep did not read your ticket correctly. I am glad that it was resolved though, and you were in fact able to get the discount.