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WG. There's Really A limit to my patience.


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cqiyuan #1 Posted 20 July 2017 - 09:31 PM

    Second Lieutenant

  • Member
  • 13310 battles
  • 1,014
  • [X3M] X3M
  • Member since:
    05-22-2014

Been 5 days. I requested countless times for wargaming to help us perform the clan actions temporarily. But they kept ignoring my request and send me with automated replies. 

Ticket #1093030

Category:
WoWP
Sub-category:
Clan Management
Unable to promote/demote/ exclude someone out from our clan in the Clanwebsite, please solve this quick, we have members waiting to join us! thank you very much 07
 

cqiyuan 

Please do it as soon as possible, this bug has caused a major problem in our management of the clan 07 thank you!
 
 
cqiyuan 
PLEASE READ THIS TICKET!!! 
The APPLICATIONS ARE ABOUT TO EXPIRE I DONT WANT TO KEEP THEM WAITING!!
 
Matthew Bae 

Hey cqiyuan,

Thanks for contacting support!

We suggest trying a different browser to manage these applications. If the issue persistsm we suggest disabling the add-ons and clearing the history within your browser.

If the issue persists after this, then send us a screenshot of what you see when you attempt to manage these applications.

We await your reply.

Best Regards,

Matthew Bae

You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/

Wargaming Support is now on Twitter! Follow us @WargamingCS for updates and announcements. https://twitter.com/WargamingCS
Join Wargaming for an Epic Summer at the Let’s Battle Tour!
• August: Massive WWII reenactment at D-Day Ohio
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cqiyuan 
I tried a different browser, disabled add-ons, problem still persists. All of us tried, the problem is with your server

Can you please help me out? Can you help us to perform the actions now? their applications are about to expire!

Exclude the following members out of the clan:
(Content Hidden)
Accept the following members into the clan:
(Content Hidden)
Promote the following members to Private:
(Content Hidden)
 
 
cqiyuan 
PLEASE HELP US TO PERFORM THE CLAN ACTIONS FIRST!!! I don't want to KEEP THEM WAITING!!!
cqiyuan 
When i try to update the clan motto and description again it says "an error occured" 

While we try promoting/demoting/excluding pilots from the clan it just says "An error occured". 

All of my personnel officers and executives tried promoting and demoting as well, no success so far. 

This issue is only happening in our clan X3M, just confirmed with the -DOW- commander strike. 

This is getting stupid, everytime we guide a pilot to our clan site it says clan doesnt exist

We have 3 members awaiting to join and their applications are almost expired.
 
 
 
Matthew Bae 

Hey cqiyuan,

Thanks for contacting support!

I have alerted our World of Warplanes specialist about this, and he is looking into it. In the mean time, we would like to ask for some screenshots of the error message, and any other useful information about what you see when attempting to navigate these pages and manage your clan.

Once we receive this info we will be able to assist you further.

We await your reply.

Best Regards,

Matthew Bae

You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/

Wargaming Support is now on Twitter! Follow us @WargamingCS for updates and announcements. https://twitter.com/WargamingCS
Join Wargaming for an Epic Summer at the Let’s Battle Tour!
• August: Massive WWII reenactment at D-Day Ohio
• September: Aboard the USS Lexington in Texas

 
cqiyuan 
HELP US TO PERFORM THE CLAN ACTIONS FIRST!!! I don't want to Keep THEM WAITING!!! COME ON WARGAMING you kidding me?


TeamTerrible #2 Posted 20 July 2017 - 09:50 PM

    First Lieutenant

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  • [S-S-G] S-S-G
  • Member since:
    12-29-2012

 

 

         


GUNDY_ #3 Posted 20 July 2017 - 10:02 PM

    Command Chief Master Sergeant

  • Closed Beta Tester
  • 9529 battles
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  • Member since:
    11-25-2012

View PostTeamTerrible, on 20 July 2017 - 04:50 PM, said:

 

:trollface::D

BRING BACK 1.1!


Ace_BOTlistic_Cosmo #4 Posted 20 July 2017 - 10:21 PM

    Second Lieutenant

  • Member
  • 20570 battles
  • 1,740
  • [3NIC] 3NIC
  • Member since:
    01-26-2014

well... anyone willing to wait long enough... we are/will be pilots/clients in the biggest cluster duck crap catastrophe in the history of flight games... I think you'll get a medal at the end... it'll be awesome

:great:

 


Edited by Ace_BOTlistic_Cosmo, 20 July 2017 - 10:23 PM.

if the pilot's good, see, I mean, if he's really..sharp, he can barrel that baby in so low [he spreads his arms like wings and laughs],

you oughtta see it sometime, it's a sight. A big plane like a '52. VRROOM! There's jet exhaust, fryin' chickens in the barnyard.


GouIdy #5 Posted 20 July 2017 - 10:32 PM

    First Lieutenant

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View Postcqiyuan, on 20 July 2017 - 05:31 PM, said:

Please do it as soon as possible, this bug has caused a major problem in our management of the clan 07 thank you!
 

 

So what exactly is the major problem? It's not like there is clan wars or anything going on that would prevent someone from being able to participate, all clans consist of is a tag beside your name & clan chat as far as the game is concerned. I would think there is more pressing matters that WG needs to fix first like being able to log on & play a game without packet loss/server outage. Eventually they will fix your problem but do you really think making repeated posts on the forum including your conversations with support is going to make any difference? GP already responded to you that he would look into it & that is about the best you will get with this game so if that isn't good enough for you then maybe pm GP daily updates because I can guarantee complaining on the forum will do absolutely nothing.



Chuck_norris10 #6 Posted 20 July 2017 - 10:54 PM

    Major

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    03-02-2013

View PostGouIdy, on 20 July 2017 - 03:32 PM, said:

 

So what exactly is the major problem? It's not like there is clan wars or anything going on that would prevent someone from being able to participate, all clans consist of is a tag beside your name & clan chat as far as the game is concerned. I would think there is more pressing matters that WG needs to fix first like being able to log on & play a game without packet loss/server outage. Eventually they will fix your problem but do you really think making repeated posts on the forum including your conversations with support is going to make any difference? GP already responded to you that he would look into it & that is about the best you will get with this game so if that isn't good enough for you then maybe pm GP daily updates because I can guarantee complaining on the forum will do absolutely nothing.

 

I have seen Devs on the forum,try and keep up.

Tickets do nothing.

You on the other hand do nothing but whine,complain and insult others.

 


 

 


 

GouIdy #7 Posted 20 July 2017 - 11:02 PM

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View PostChuck_norris10, on 20 July 2017 - 06:54 PM, said:

 

I have seen Devs on the forum,try and keep up.

Tickets do nothing.

 

 

 

You on the other hand do nothing but spout off inaccurate information kind of like this & not to mention all your extra bullcrap that you make up.

Chuck_norris10 #8 Posted 20 July 2017 - 11:04 PM

    Major

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  • [300SP] 300SP
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    03-02-2013

View PostGouIdy, on 20 July 2017 - 04:02 PM, said:

 

You on the other hand do nothing but spout off inaccurate information kind of like this & not to mention all your extra bullcrap that you make up.

 

And you got nothing to add but insults,your original avatar of you in diapers....you should have kept it.

 

 


 

MelBrooks #9 Posted 20 July 2017 - 11:57 PM

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Ah Chuck.....as a casual observer and educated man, you might want to pick a fight with a less formidable opponent.

ObligatedSpider #10 Posted 21 July 2017 - 04:14 AM

    Master Sergeant

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    02-13-2017
:popcorn:

cqiyuan #11 Posted 21 July 2017 - 08:11 AM

    Second Lieutenant

  • Member
  • 13310 battles
  • 1,014
  • [X3M] X3M
  • Member since:
    05-22-2014

View PostGouIdy, on 20 July 2017 - 10:32 PM, said:

 

So what exactly is the major problem? It's not like there is clan wars or anything going on that would prevent someone from being able to participate, all clans consist of is a tag beside your name & clan chat as far as the game is concerned. I would think there is more pressing matters that WG needs to fix first like being able to log on & play a game without packet loss/server outage. Eventually they will fix your problem but do you really think making repeated posts on the forum including your conversations with support is going to make any difference? GP already responded to you that he would look into it & that is about the best you will get with this game so if that isn't good enough for you then maybe pm GP daily updates because I can guarantee complaining on the forum will do absolutely nothing.

I am a clan leader and its my duty to do the best for my clan, its not your clan, so don't stir up crap when there is none to stir. 

And do you just spend your day making really obvious but completely irrelevant comments? Like, do you flag down a taxi, lean in, and whisper "Hey, did you know bro. Did you know that wool comes from sheep bro?" and then feel smart about it afterwards? :popcorn: 

  



GouIdy #12 Posted 21 July 2017 - 01:02 PM

    First Lieutenant

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View Postcqiyuan, on 21 July 2017 - 04:11 AM, said:

I am a clan leader and its my duty to do the best for my clan

 

So you think coming to the forum & whining like a little kid is the best you can do for your clan?

cqiyuan #13 Posted 21 July 2017 - 02:32 PM

    Second Lieutenant

  • Member
  • 13310 battles
  • 1,014
  • [X3M] X3M
  • Member since:
    05-22-2014

View PostGouIdy, on 21 July 2017 - 01:02 PM, said:

 

So you think coming to the forum & whining like a little kid is the best you can do for your clan?

 

Mitchell Simms 

Dear cqiyuan,

Thank you for getting back to us with an update.

We would like to sincerely apologize for any inconvenience that this may have caused.

We are very sorry to hear that the issue still persists.

For us to have some more insight into the issue, please try to perform the Clan actions through a Mobile Device or using a different computer.

Again, I ask for your patience and understanding on this matter, while we work on it together.

We are looking forward to your response.

Best Regards,

Mitchell Simms

Wargaming America Support

You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/

Wargaming Support is now on Twitter! Follow us @WargamingCS for updates and announcements. https://twitter.com/WargamingCS

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So you think this automated reply helps? {EDITED, dont want my thread to be derailed.} 


Edited by cqiyuan, 21 July 2017 - 02:36 PM.


cqiyuan #14 Posted 21 July 2017 - 02:38 PM

    Second Lieutenant

  • Member
  • 13310 battles
  • 1,014
  • [X3M] X3M
  • Member since:
    05-22-2014
Our subsidiary clan, DERPT is also facing the same problem, reported by Ting2001


GhostPrime #15 Posted 21 July 2017 - 02:47 PM

    Community Coordinator

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  • [WGA-B] WGA-B
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View Postcqiyuan, on 21 July 2017 - 06:38 AM, said:

Our subsidiary clan, DERPT is also facing the same problem, reported by Ting2001

 

This could be a browser issue. They are trying to narrow down what is occurring so it can be fixed. If you are getting the error on all devices please let them know. Our WoWP support product specialist is working on this issue.It will help support greatly if you get them the screenshots or any other logs that they ask for. The more information the better. There is never too much information for tech cases. Too little information may just prolong the fix. 


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ting2001 #16 Posted 21 July 2017 - 03:13 PM

    Airman Basic

  • Member
  • 791 battles
  • 3
  • [DERPT] DERPT
  • Member since:
    03-08-2015

DERPT facing the same issue. Help us out wargaming. 



ting2001 #17 Posted 21 July 2017 - 03:14 PM

    Airman Basic

  • Member
  • 791 battles
  • 3
  • [DERPT] DERPT
  • Member since:
    03-08-2015

View PostGhostPrime, on 21 July 2017 - 02:47 PM, said:

 

This could be a browser issue. They are trying to narrow down what is occurring so it can be fixed. If you are getting the error on all devices please let them know. Our WoWP support product specialist is working on this issue.It will help support greatly if you get them the screenshots or any other logs that they ask for. The more information the better. There is never too much information for tech cases. Too little information may just prolong the fix. 

 

Its on all devices, all of the officers from X3M tried with no success, over here, us too. 

cqiyuan #18 Posted 22 July 2017 - 05:46 AM

    Second Lieutenant

  • Member
  • 13310 battles
  • 1,014
  • [X3M] X3M
  • Member since:
    05-22-2014

View PostGhostPrime, on 21 July 2017 - 02:47 PM, said:

 

This could be a browser issue. They are trying to narrow down what is occurring so it can be fixed. If you are getting the error on all devices please let them know. Our WoWP support product specialist is working on this issue.It will help support greatly if you get them the screenshots or any other logs that they ask for. The more information the better. There is never too much information for tech cases. Too little information may just prolong the fix. 

 

Ghost,sorry to bother you about this matter, but the problem is clearly on WG's server side, we can do nothing, all of our executive officers and personnel officers are unable to perform any clan actions, to my knowledge you guys must've received numerous tickets submitted regarding the issue, but so far the replies are discouraging, keep telling us the problem is on our side. 


Diablo_Hertz #19 Posted 22 July 2017 - 05:53 AM

    Senior Airman

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    05-31-2015

View PostAce_BOTlistic_Cosmo, on 20 July 2017 - 04:21 PM, said:

well... anyone willing to wait long enough... we are/will be pilots/clients in the biggest cluster duck crap catastrophe in the history of flight games... I think you'll get a medal at the end... it'll be awesome

:great:

 

 

well now you know what stories will i tell my grangransons:kamikaze::trollface::popcorn:

There is a fine line between cleaverness and cowardice, wich i DON'T care..

 


Diablo_Hertz #20 Posted 22 July 2017 - 05:57 AM

    Senior Airman

  • Member
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  • 19
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  • Member since:
    05-31-2015

View PostGouIdy, on 20 July 2017 - 04:32 PM, said:

 

So what exactly is the major problem? It's not like there is clan wars or anything going on that would prevent someone from being able to participate, all clans consist of is a tag beside your name & clan chat as far as the game is concerned. I would think there is more pressing matters that WG needs to fix first like being able to log on & play a game without packet loss/server outage. Eventually they will fix your problem but do you really think making repeated posts on the forum including your conversations with support is going to make any difference? GP already responded to you that he would look into it & that is about the best you will get with this game so if that isn't good enough for you then maybe pm GP daily updates because I can guarantee complaining on the forum will do absolutely nothing.

 

ohh man i want to take your boring place and make it a better one!

There is a fine line between cleaverness and cowardice, wich i DON'T care..

 





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