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Game crash - logs attached for the devs

bug crash

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Silvin #1 Posted 07 March 2017 - 11:41 AM

    Senior Master Sergeant

  • Closed Beta Tester
  • 9320 battles
  • 308
  • [SF] SF
  • Member since:
    03-20-2012

My game crashed with this message

 

---------------------------
Critical Error Occurred
---------------------------
Runtime error (0xE06D7363) at 0x75C0A832
abort signal 22


Private build: 288416

Please send the C:/Users/sylva/AppData/Roaming/wargaming.net/World of Warplanes/logs/170307_031701.dmp and the last log to developers

You can press Ctrl+C to copy this message to the clipboard.
---------------------------
OK   
---------------------------

 

I have the logs but I can't attach them to this post (it says you aren't permitted to upload this kind of file). Let me know if you'd like me to email them to the devs.

 

I hope that helps.


My tier 10 vehicles

WoT: E 100, Jagdpanzer E 100, G.W. E 100, Object 140, IS-7, Batignolles-Chatillon 25 t, AMX 50 Foch B, AMX 50 Foch (155), AMX 13 105 

WoWP: IL-40P, Me 262 III, F-86A, F7U, Me P.1102 B

WoWS: Montana, Des Moines, Gearing, Midway, Yamato


losttwo #2 Posted 07 March 2017 - 11:53 AM

    which way do we go?

  • Community Ace
  • 29924 battles
  • 12,609
  • [S-S-G] S-S-G
  • Member since:
    05-15-2012

Use this link or nothing will happen.

Forums are not the place to get Dev's to help you.

https://na.wargaming.net/support/?utm_content=cm-top&utm_source=global-nav&utm_medium=link&utm_campaign=wowp-forum



FlakValleyExpress #3 Posted 07 March 2017 - 01:38 PM

    Captain

  • Member
  • 11991 battles
  • 3,626
  • Member since:
    02-09-2012

It sounds like you need to run the WG checker. In this thread below is the link to download.

 

http://forum.worldofwarplanes.com/index.php?/topic/47035-support-critical-errors-after-the-upgrade-1962-news/page__pid__660820#entry660820

 

It should correct any file problems. After running the WG checker delete the WoWP cache as shown in my signature too. Then try the game again.

 

And if you still have a problem the WG checker will create a report file (WGC) for tech support too. You can use that when filing a support ticket.


Edited by FlakValleyExpress, 07 March 2017 - 01:40 PM.

Airborne Scout - Class of 1.0

Vae victis

Update 2.0 - It's not a bug, it's a feature

"Battle is the Great Redeemer. It is the fiery crucible in which true heroes are forged. The one place where all men truly share the same rank, regardless of what kind of parasitic scum they were going in."

 





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