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Failure to Update? Patch Fail Via HTTP? Can't get updates installed? We can help!

HTTP Patch Fail Patch Update 4.2.1

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Tzar_Ivan #1 Posted 04 June 2013 - 07:03 PM

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Hey Pilots, we know there have been some issues with updating the client for 4.2.1, so we have some steps that might help. As always, if you can't figure it out send us a ticket at support.worldoftanks.com, and we will do our best to assist you.

Some things to try (We will include manual patch links at the bottom):

Please ensure your antivirus and firewall programs are not blocking worldofwarplanes.exe.

The first thing to do is hit "Retry" at the bottom left each time the update stops. If 5 or 6 tries doesn't do it we can move on.

Please navigate to these files:
C:/games/World_of_warplanes/worldofwarplanes.exe (This file might not be there, if so don't worry ignore this step)
C:/games/World_of_warplanes/wowplauncher.exe (This file should be there.)
Right click each file individually, select "Properties", and navigate to the "Compatibility" tab.
Then please check the box for "Run as administrator" for each file.

Please go to this file and delete its contents:
C:/games/World_of_warplanes/updates

Now please clear your default internet browser cache, and follow these steps to flush your DNS:
Press the Windows key + R to open the run dialog, and enter this command:
ipconfig /flushdns

Now please restart your computer.

Next please open the launcher. Click on the little wrench in the top right. If the box for "Enable Torrents" is unchecked, check it. If it is checked, uncheck it.
Finally try to patch your client. Please press retry if you get the error message again.

To Patch Manually:
Please download these files:
http://dl.wargaming....client_na.patch
http://dl.wargaming....client_na.patch
http://cds.n6y5c6k9....ontent_en.patch

And move the saved file here:
C:/games/World_of_warplanes/updates

You can try launching your game again, but you may need to manually extract the files.

If the game doesn't update, then please download 7zip here:
www.7zip.com

When 7zip is installed, right click on your patch from the updates folder, it'll look like this:
C:/games/World_of_warplanes/updates/wowp_004002.73400_00401.67260_client_na.patch

Select 7zip > extract files, then extract your files to here:
C:/games/World_of_warplanes

When asked whether to replace existing files, please press "yes to all".

Let the files extract completely. Then please follow the same steps for this file:
C:/games/World_Of_warplanes/updates/wowp_0001.73400_content_en.patch

Now please launch your game.

Good luck pilots! Shoot us a ticket if your still having problems. Double check those firewalls and antivirus first!

IF YOU DO SEND US A TICKET, PLEASE SEND US THIS FILE:
C:/games/World_of_warplanes/wowplauncher.log (On some pcs this will show as wowplauncher.txt, but we do NOT need wowplauncher.log.bak)

Thanks for being awesome testers folks! Sorry for the patching issues.
-Ivan

QJW #2 Posted 04 June 2013 - 08:23 PM

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Thanks man, this will definitely help some people.

-Never give in, Never give up, Never surrender.
-Always give in 110% Dam it!
-Don'tbelieve in yourself, believe in the QJW that believes in you. ^^

LightningStriker911 #3 Posted 04 June 2013 - 08:36 PM

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Tnx.. This really helped me because I have to uninstall the whole game and decided to download it again because of the events.

Member of FRAG

PITCHBLACK0 #4 Posted 06 June 2013 - 02:44 AM

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I'm still having trouble.They should make a video,I think I'm just not doing it right

rascal007 #5 Posted 07 June 2013 - 07:15 AM

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怎么在下午更新啊!!!!哎,今天没的玩了!

Luka_Govisky #6 Posted 07 June 2013 - 02:58 PM

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View Postrascal007, on 07 June 2013 - 07:15 AM, said:

怎么在下午更新啊!!!!哎,今天没的玩了!

Translation:  Why updating in the afternoon!!!! ah, can't play today!

Skabby #7 Posted 09 June 2013 - 06:57 PM

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After performing the above as outlined by Tzar_Ivan I was still having problems with the updating errors (patch fail from HTTP).  After placing a ticket I went and did my own checking and I managed to get the game to finally install.  This may have been coincidental but here's what I did:

The WOWP install log consistently errored on getting two patches.  The expected file size didn't match what the installer was trying to download.  I copied the HTTP address from the log and put them into my browser.  This allowed me to download the patches and save them to the WOWP/updates folder.  From there I performed the proceedure included in the above forum post and again extracted ALL the update files contained in that folder starting with the oldest patch file date, paying attention to the extracted file dates I was replacing.  If the update I was extracting was replacing files that were newer than the update contained I cancelled the extraction and moved onto the next file.  When finished extracting all the update files I ran the installer which 'removed unnecessary files' then continued updating and validating.  This still took several hours to complete.  I let it run over night.

At the end of all of this I finally got to play my first match this morning.

Good luck!

bumpkin #8 Posted 10 June 2013 - 02:50 PM

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The micro patch for 4.3.2 errors out at 36% install.

10/06/2013 09:51:06    Start "WOWpLauncher.exe" params=""C:\Games\World_of_Warplanes\WOWpLauncher.exe" "
10/06/2013 09:51:06    Create update folder: path="C:\Games\World_of_Warplanes\Updates"
10/06/2013 09:51:06    Try access patch folder: path="C:\Games\World_of_Warplanes\Updates"
10/06/2013 09:51:06    Create temp folder: path="C:\DOCUME~1\Parents\LOCALS~1\Temp\wargaming.net\wowp emp"
10/06/2013 09:51:06    Try access temp folder: path="C:\DOCUME~1\Parents\LOCALS~1\Temp\wargaming.net\wowp emp"
10/06/2013 09:51:06    Remove all "*.killme" files
10/06/2013 09:51:06    Save configuration: path="C:\Games\World_of_Warplanes\WOWpLauncher.cfg"
10/06/2013 09:51:07    Start update process
10/06/2013 09:51:07    Obtain patch information: target="launcher"...
10/06/2013 09:51:07    prepare http request(id = 1): url="http://update.worldofwarplanes.com/", target=launcher, client_ver=004031.81539, launcher_ver=0003.232748, protocol_ver=3, lang=en
10/06/2013 09:51:07    http request(id = 1): response info: status=200, error=0, content_len=0
10/06/2013 09:51:07    http request(id = 1): SUCCESS
10/06/2013 09:51:07    version is up to date
10/06/2013 09:51:07    Start post-update process...
10/06/2013 09:51:07    post-update process: no processes
10/06/2013 09:51:07    post-update process: SUCCESS
10/06/2013 09:51:07    Update complete: target=launcher
10/06/2013 09:51:07    Obtain patch information: target="client"...
10/06/2013 09:51:07    prepare http request(id = 1): url="http://update.worldofwarplanes.com/", target=client, client_ver=004031.81539, launcher_ver=0003.232748, protocol_ver=3
10/06/2013 09:51:07    http request(id = 1): response info: status=200, error=0, content_len=0
10/06/2013 09:51:07    http request(id = 1): SUCCESS
10/06/2013 09:51:07    patch is available: version_from=004031.81539, version_to=004032.81765
10/06/2013 09:51:07    patch file: name="wowp_004032.81765_004031.81539_client_na.patch", size=7674779
10/06/2013 09:51:07    Patch installation...
10/06/2013 09:51:07    pkg file(id = 1): name="wowp_004032.81765_004031.81539_client_na.patch", size=7674779, uncompressed_size=35917675
10/06/2013 09:51:11  ERROR: pkg file(id = 1): what="extract file error", msg="name="C:\Games\World_of_Warplanes\Updates\wowp_004032.81765_004031.81539_client_na.patch" file="WorldOfWarplanes.exe" to="C:\DOCUME~1\Parents\LOCALS~1\Temp\wargaming.net\wowp emp\wowp_004032.81765_004031.81539_client_na.patch""
10/06/2013 09:51:11  ERROR: pkg file(id = 1): FAIL
10/06/2013 09:51:11  ERROR: Patch installation: FAIL

Edited by bumpkin, 10 June 2013 - 02:54 PM.


NapoIeonBonaparte #9 Posted 10 June 2013 - 06:56 PM

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:medal:

GrimmBones #10 Posted 10 June 2013 - 10:20 PM

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Still not working after following everything above.  Due to WOT CW event scheduled during this test, and this darn thing not patching, I may be dead in the water to get those 200 games.  

***EDIT:  May have found a work around sort of.  I cleaned out the Update folder completely and launched out of despiration.  I don't know if it will work but so far I'm up to 34% updated without a hang, which is far beyond what I've been able to make it to thus far.  I'll update if it completes.

It does work.  It takes forever to re-download everything but it does work.

Edited by GrimmBones, 11 June 2013 - 05:02 AM.


GrimmBones #11 Posted 11 June 2013 - 05:03 AM

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Sorry I can't update the last post.  I emptied everything out of my update folder and ran the game.  I had to redownload it all but it worked.

Tzar_Ivan #12 Posted 20 June 2013 - 06:28 PM

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Hey guys, sorry to hear some of you are still having patching issues. Good news is that tons of new updates are coming with the next patch. For now, please also follow the steps above, and here are updated patch links for the current build, from multiple sources. As always, if you can't figure it out please send us a ticket! We are here to help.

PATCH LINKS
4.3 - 4.3.2 via DL
http://dl.wargaming....client_na.patch
http://dl.wargaming....client_na.patch
http://dl.wargaming....client_na.patch

4.3-4.3.2 via CDS:
http://cds.n6y5c6k9....client_na.patch
http://cds.n6y5c6k9....client_na.patch

As with the other patches, you can either put them into C:\games\World_of_warplanes\updates\ and let the game extract them, or use 7zip or another program to manually extract them to here:
C:\games\World_of_warplanes

If you have friends who play, and they have fully updated and patched clients, you can also move the entire game client via external drive or data storage from one PC to another, and boot up without having to patch. Obviously this require a buddy who plays, and an external or a big USB key. So recruit your friends! Big improvements to the launcher itself are coming soon.

As before, replace any duplicate files with new ones from the patch. I'm going to keep posting patch notes here in the closed beta section until we go public, so if you do need patch links please come back to this thread.

Good luck Pilots.
-Ivan

shortalay #13 Posted 24 June 2013 - 08:37 PM

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Hey guys, I just got approved to be in the closed beta and while I was updating the client's content it gave me this message, I saw the Retry and did it twice so far, my client hasn't hit any problems again so far, but I am only 41% through this update, It is still going and after reading some other threads it seems that the devs are fixing this problem, last month some one had to do it 6 times to get 8%.
I have only had this problem 3 times and am already now 45% through, so I'm glad there is at least some progress. If I encounter anymore problems I will do what Tzar_Ivan suggested, otherwise this is just my first reply to these forums, and its nice to see that the progress is going up as we move along with this beta. :playing:





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