11 replies to this topic

[Toggle]

There used to be a handy link but I can't find it anymore.  With all the FNG's coming I figured this information might be useful to them.

Click on TechnicalSupport Customer Service Center in the top right corner of this screen, or from in game press Esc, then click the Report A Problem button.


Log in.  This should be your WoWP log in and password.


Select MY TICKETS


Select NEW TICKET


Select WoWP, Game Support, and input a brief description of the problem. Click CONTINUE.


Click PROBLEM NOT SOLVED


Fill out a thorough discription of the problem.  Attach any files (screen shots, dxdiag, logs) pertinent to the bug being reported.


Check for replies.  Often Support will require further information from you.

Edited by Toggle, 30 May 2013 - 09:48 PM.

[stealth250]

Good work
adding it here
http://forum.worldof...__fromsearch__1

[hathore]

Thank you so much!
/pinned!

This is excellent :)

[venser]

LOL Alex see so many of those. I did get one too at the beginning though, and tickets helped.

Good job on the topic Toggle.

[q123we]

Nice explanation, I'm sure it will help a lot of people.

[Toggle]

Thanks, I know I was having a hard time trying to explain where and how to submit a ticket.  Once you get to tech support it isn't crystal clear where to go next.  And I am notorious for forgetting a step (usually critical) while explaining it to someone else.  I hope this will eliminate that problem for me.

[stealth250]

need to use this link more

[sax202]

It says customer support service now...just  a sid note

[Toggle]

sax202, on 29 May 2013 - 08:56 PM, said:

It says customer support service now...just  a sid note

Thanks, sax.

[Seafortt]

i got a 'send this to the developers' where do i do that?

[Toggle]

In suggestions to developers, section.  
http://forum.worldof...to-development/

Unless you are reporting a bug.  Then follow the directions in the original post.

Edited by Toggle, 31 May 2013 - 04:59 PM.

[triptyx]

A quick note.  This process is too long, convoluted, and involved for most testers.  While I go through it to report bugs, I know from years of developing UIs and web sites that users are generally lazy, and when they click "Report Error" and then can't figure out the next step, they just close the browser and forget about it.  My recommendation for games going forward (such as WoWs) would be to have a dedicated web page linked directly from the game client, or a dedicated in-game-client screen that will allow the fast submission of bugs.  This is more inline with most other companys' Beta processes.  :)

Thanks for the tutorial.  While I had figured this out for myself, I still wasn't sure I was reporting bugs and problems in the correct place.  +1